"Hotel Houze — Downtown Detroit, Michigan
Not Recommended
When I first arrived, I was assigned to Room 04, which had not been cleaned. I was moved to another room, but the issues didn’t stop there.
The hotel looks more like a motel from the inside, with a metallic appearance on the upper floors. The quality of the sheets was very poor. they appeared yellow and brownish, suggesting the laundry machines are either dirty or using harsh chemicals that discolor the linens. Even worse, the blanket I was given had visible blood stains on it, which was completely unacceptable. I was on the top floor and the ceiling was actively leaking the entire stay. I had to use the dirty blankets to cover a pot catching the water. When I went to iron my blouse for my trade show the next morning, there was residue on the iron that transferred directly onto my clothes. Because the internet and phone lines were both down, I had no way to contact the front desk to request a new iron. I was left with no choice but to spend approximately 30 minutes scrubbing the iron clean with a Brillo pad myself before I could finish getting ready. The internet went out Tuesday midday and was down for the rest of my stay. During that time there were also no working phone lines, and the keypad entry system to the rooms was not functioning properly either. That said, the front desk staff were excellent and very professional. And I do appreciate that Expedia provided a 50% reimbursement after I reported thes issues."
