"The staff here, in my experience, were very cold and inhospitable. I never requested stayover service, but when I repeatedly asked the front desk for clean sheets, I was ghosted day after day. Eventually, I found a housekeeper myself and ended up vacuuming and cleaning my own room because the front desk staff genuinely treated guests like an inconvenience. It wasn’t just me either — I watched one employee interact with nearly everyone that way.
Parking at 3 Peaks is also a nightmare. There simply are not enough spaces for all the rooms, so if you return later in the evening, you are forced to park on the street.
There was also significant damage inside the room. It appeared someone had literally kicked the door in at some point and it had simply been plastered back together. There were dog scratches all over the bathroom door, and we constantly dealt with ants. When I called about the ants, I was told, “Well, it is warming up and they are coming out. We can send maintenance to try to locate where they are coming in.” Nobody ever came.
The beds at this property are reportedly over 10 years old and are in serious need of replacement. My travel partner kept waking up throughout the night and I woke up sore everyday. I eventually bought an air mattress as I was told the beds were all the same.
To be fair, there were positives. The hot tub was very nice, the remodeled rooms do look visually appealing, and the property is conveniently located near Stateline. "
