To speak with a Customer Care Agent during emergencies:
Domestic: (800) 916-1821
International: (817) 333-5179

From the National Hurricane Center and hotels.com:

Hurricane Ike made a significant impact on the Galveston/Houston area when it made landfall on Saturday, September 13. Several hotels and motels are closed at this time due to storm damage. Electricity is out for a large portion of the region.

Residents of the Galveston/Houston area are currently under a mandatory curfew from 9 PM to 6 AM. This curfew is in effect until September 19, 2008.

If you are an emergency aid worker, or a legal resident of one of the officially declared impacted counties in Texas or Louisiana and believe you are entitled to a refund of any amounts paid for state and local hotel and motel taxes pursuant to Texas Governor Rick Perry's September 12 Emergency Disaster Proclamation, please contact hotels.com customer care at (800) 916-1821.

Officially declared impacted counties in Texas:

Anderson, Angelina, Aransas, Archer, Austin, Bee, Bell, Bexar, Bowie, Brazoria, Brazos, Brooks, Calhoun, Cameron, Cass, Chambers, Cherokee, Collin, Colorado, Comal, Dallas, Denton, DeWitt, Ellis, El Paso, Fort Bend, Franklin, Galveston, Goliad, Grayson, Gregg, Hardin, Harris, Harrison, Henderson, Hidalgo, Hill, Hopkins, Hunt, Jackson, Jasper, Jefferson, Jim Hogg, Jim Wells, Kaufman, Kenedy, Kleberg, Lamar, Lavaca, Liberty, Lubbock, Matagorda, McLennan, Montgomery, Nacogdoches, Navarro, Newton, Nueces, Orange, Panola, Parker, Polk, Potter, Randall, Refugio, Sabine, San Augustine, San Jacinto, San Patricio, Shelby, Smith, Starr, Tarrant, Titus, Tom Green, Travis, Trinity, Tyler, Van Zandt, Victoria, Waller, Walker, Webb, Wharton, Willacy, Williamson, Wise, Wood.

Officially declared impacted counties in Louisiana:

Acadia, Allen, Ascension, Assumption, Avoyelles, Beauregard, Cameron, East Baton Rouge, East Feliciana, Evangeline, Iberia, Iberville, Jefferson, Jefferson Davis, Lafayette, Lafourche, Livingston, Orleans, Plaquemines, Pointe Coupee, Rapides, Sabine, St. Bernard, St. Charles, St. James, St. John the Baptist, St. Landry, St. Martin, St. Mary, St. Tammany, Tangipahoa, Terrebonne, Vermilion, Vernon, West Baton Rouge and West Feliciana. Calcasieu, Catahoula, Franklin, Grant, LaSalle, St. Helena and Washington.

For all other questions, you can contact us by e-mail with our support and feedback form.

To speak with a Customer Care Agent call:
Domestic: (800) 916-1821
International: (817) 333-5179