hotels.com - Customer Survey

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Online Customer Service Survey:

Please take a moment to let us know how we are doing.

	RESPONSE CODE 5 - Excellent 4 - Good 3 - Adequate 2 - Poor 1 - Unacceptable		hotels.com How did you hear about us?

	Online Reservations Service		Please click on your response


	Ease of following our On-line reservation system		5 4 3 2 1
	Did you find our services to be timely and cost effective		5 4 3 2 1
	Was the billing on your credit card		As expected Not as expected
	Was the information on our Web clear and concise		5 4 3 2 1
	Overall convenience and quality of our On-line Service		5 4 3 2 1

	Customer service Department


	Level of service and friendliness of hotels.com staff		5 4 3 2 1
	Was the staff knowledgeable on the City and Hotels		5 4 3 2 1
	Did the hotel have your confirmation at the time of arrival		Yes No
	When you called in, was your hold time appropriate		5 4 3 2 1
	Did the hotel specialist explain our billing procedures and cancellation policies clearly and effectively		5 4 3 2 1

	Overall


	Overall, I rate the entire experience		5 4 3 2 1
	I would recommend this service to others		Yes No

	Additional Comments or Suggestions




	Additional Infomation (not required)


	Booking Number
	First Name
	Last Name
	Email Address:
	City of Stay
	Hotel
	Check In Date