Extended Stay America Philadelphia - Cherry Hill

This hotel was not what I expected. First of all, we had called to say we'd get in late and the person who answered did not inform us that no one is at the desk past 11pm. When we got lost and could not find the hotel at 11:15, no one answered the phone. Finally got to the hotel at midnight and had to call to wake the night agent. He was very cordial, even though I was not. He gave us a room on the third floor, and I stepped on the elevator into a wall of cigarette smoke and several rooms having very loud sex. I walked myself and my 2 year old daughter back to the desk and said no way. We got a new room on the first floor. Then the guy next door turned his tv up to full volume. None of us could sleep. I called the night guy again and asked him to ask the next room to turn the tv down. An hour later, it was still at full volume. I called the desk again and asked for him to kindly request for the tv to get turned down or to give me a refund because I was going to leave. He said he could not do either but gave us a new room. This time, it was clean, no smoke, no neighbors in our end of the hallway and we all got some much needed sleep. The reason I give the staff high marks is because I was livid with the situation. But the desk agent never lost his cool. He stayed cordial, helpful, concerned and polite. I say given the price it did not meet my expectations because I have stayed at hotels for the same price in costlier cities and had great experiences. This hotel does not seem to offer any amenities for the cost, no breakfast, no wi-fi, no desk personnel unless you call them and wake them, and its very outdated. I felt like I was staying at a seedy motel for half the price, given the clientele on the third floor. I would not stay here again.

The hotel was very conveniently located, just need some softer beds and better pillows. Other than than we had people in our party not feeling well and they did get us checked in early which was greatly appreciated! Staff was very nice.