Gitche Gumee Inn & Suites

The place is falling apart. First of all they tried to stick me with a king studio room when I booked a king suite with gas fireplace. I had to take the keys back and they did fix that. But they got my name wrong and made two bookings for the 4 days instead of one booking for the entire stay. The tap water has a really bad metallic taste. There was not a rubber bath mat in the tub, When I requested one from the front desk she said she has thrown most of them away because they were worn and cracked, I pointed out that I had to put a towel in the tub to take a shower, it was so slippery I was afraid I was going to slip and crack my head, I told her I almost slipped and still did not get a rubber bath mat. I also made the comment that if an elderly person were to slip because they did not provide bath mats that might not be good for the owner. Still no mat and it shows their disregard for their guest’s safety. The pool was closed for repair, the game room was a joke, a ping pong table with paddles that were all torn up and one ball with a dent in it, the pool table was not level and a ball was missing it had 2 Q balls and one broken stick with the tip missing and one warped stick the surface of the table had tears all over the felt top... it would better be used as fire wood. We did have maid service 3 of the 4 nights we were there. when we came back to our room in the afternoon I noticed the room had not been cleaned, so I called the desk to ask if housekeeping was going to clean my room, she than told me sorry but the housekeeper did show up for work. I asked for some towels and she said her worker would be in about 10 minutes and she'd send her up with some fresh towels for me, after waiting for an hour I went down to get them myself at which point I spoke with a male employee working at a computer while the lady went for the towels. I mentioned to him that "wow what a bummer that the housekeeper didn't show up for work today" He than told me she was told not to com

Good spacious room with kitchenette that was very functional. Great customer service and pretty decent continental breakfast. Will definitely use this hotel again the next time I am in the area.