Hotel Preston

All in all we were very dissatisfied with this hotel. Yes, it was clean and convenient to Nashville, but the service was very poor. We arrived 30 minutes after check in time and still had to wait 30 more minutes for our room. our room keys had to be re-keyed twice during a 2 day stay, and to top it off, while we in our room, the hotel service desk gave our room to someone else and they walked right in!!! Then the service desk called up to our room asking who it was registered to! When the first manager was asked to how this breach of security and privacy could happen, the comment was simply we had you in another room in our computer. No apology at all. Finally, when we could not get in our room for the second time, the second manager, Chad, was very helpful to us and did do his best to take care of the situation. Sorry, Hotel Preston, would never stay with you again or recommend you to anyone else!

It took me 4 different rooms and over an hour to check into the hotel. We had requested a Smoking King room. When I got to the hotel they checked me into a room that was occupied by other hotel guests. The key worked and I walked into the room only to be greeted by the current occupants of the room. When I went downstairs I was told a very nonchalant apology and given the key to a new room. I went to the room only to discover it was a non-smoking room. I went back down to the front desk requested a smoking room and was told they only had one smoking room and it was a double so I accepted that room. However, when I got into the smoking room it was tiny and the walls were as thin as cardboard. It sounded as if the hotel guests next door were in the same room with us. I called to the front desk told them my room was unacceptable they offered to put me back into the non-smoking room (I was just in) at this point I was perturbed and said that is fine but that is not what I had reserved and neither is this room. They sent a bellhop up to bring us the keys to the other room and he proceeded to literally bang on the wrong door and then insist to the guests inside they had to move to a new room. I walked out of my room and told him that he had the wrong people...I was never once offered any type of compensation for all the mistakes made by the hotel staff. This hotel really needs to get it together....I was very dissatisfied with my experience here.