Crowne Plaza Hotel St. Louis Downtown

Not worth the money

We stayed here for one night as a quick getaway for my husband, my 7 month year old daughter, and I. We had to wait out in the cold with our baggage until our valet finally came around to pick up our car. They charge a valet fee for every night you are there, and the whole hotel has mandatory valet, you have no option but to pay that fee. On top of the valet fee, you also have to tip them, anytime they bring your car to you or anything of the sort, we forgot a baby carrier in our car and when we asked to get it we were told it would take to long to explain and that he would go get it, which cost us another tip. The restaurant was decent. They only had a few items for each meal, but it all tasted good. Only complaint in that department is that we paid for a breakfast buffet, and we found out while going to breakfast the next morning that there was no breakfast buffet that day and that we would have to choose a single item from the menu, which we could have gotten a cheaper room and actually filled our stomaches somewhere else, their breakfast portions are tiny. The room was clean, and there was a sink and microwave. Overall though you could tell that the hotel was barely cleaned, there was grime in the light switches. We tried to treat ourselves to a mini vacation that would get us out of town for the night, but we could have found the same room quality for half the price.

Guest did not leave a comment.

Rooms Need Some Attention

The staff without exception were very friendly and helpful. The valet service was excellent. Our room was a nice size with a nice view. However, there were some articles that had been left behind from a previous lodger, so it made us wonder if the vacuum had been run in the entire room. The carpet in our room was stained in several areas. The hallway doors and walls were scuffed. We were disappointed in the overall appearance other than the dining room and the lobby which were very nice.

Worst Experience EVER

For the price, I expected much more. Unfortunately, the room had a rank odor, bugs were hanging from the ceiling, the carpet was stained, the toilet barely flushed, and the walls and wall tile were dirty. Moreover, valet took forever and room service was horrible. I will NEVER stay at this place again.

On it's way out?

Though the room was clean and the location was excellent, the hotel did not seem to be doing a booming business and the restaurant was a ghost town(Needless to say, we didn't stay for dinner, but opted for a sports bar down the street.). So many things were broken or barely working, and when we asked for extra shampoo and conditioner, they told us we were getting the last ones. Really? Also, the staff knew nothing about the Arch which is practically in their backyard.

Needs Improvement

Needs new paint job through out.Should have a gift shop or convience area for snacks. Needs something for kids to do in spare time.Great view of Arch and near sports events.Bed was unexpected type,only 12" from floor.

Was an OK stay

room was dated and bed was uncomfortable. All the restaurants nearby where either closed down or just closed. The roof top pool and view was very nice.

Not worth the price paid or the star rating

Location was great, staff was excellent but the stay was not worth the money. Parking was terrible and the garage smelled. Shower was moldy and not at the star level rated. I have had better stays for less money. No wireless :( and must for todays travelers. Room service was good, plenty of food, and nice, friendly room service guy. My husband booked this for a mother/son trip but was not happy with my summary of the room for what he paid. He would not have been so nice!

Guest did not leave a comment.

Too many drunks

We had drunken idiots across the hall from us both nights. Security had to be called both nights on multiple occasions. People were leaning up against our door at 3:30am taking on the phone and banging on the door with both fists. After about three calls security got them quiet.

Expected more

I expected more for that class of hotel. The room is not what was portrayed online. The surrounding area of the hotel was great and the location is great.

Bathroom dirty

The sink and soap caddy in the shower were obviously dirty. Gross is the adjective I would normally use. The rest of the room was clean as far as I could tell.

Hotel in need of renovation

We found the staff and valet situation to be lacking. The room was nice but not very clean. Area was did not feel safe to be outside of the hotel. Easy access to all freeways.

Needs some work

The service in the union grill could use a attiude adjustment and a little more timely service