Best Western Orlando Gateway

Needs Improvement

my a/c did not work.the room was not 100% clean.could not get no ice had to go out and buy ice. order food,and it was over cook

Water Damage, No GFCI Recepts near sink, NOT WHAT WE EXPECTED

The staff here do an incredible job despite the meager facilities and tiny rooms for guests. Our room barely fit two DOUBLE beds not Queens and the bathroom's receptcle near the bathroom sink wasn't a GFI recep. The drywall above the shower in the bathroom appeared to have molded or rotted away and a patch was now doing the same. The people were very friendly but the room made me feel very unclean and we had a 2 night reservation but checked out the next day!!

needs improvement

needa improvement tv did not work and wake up call was not called to the room

Smoking room :-(

I requested a non-smoking double bed room. They gave us the keys and told us we would be on the 5th floor. When the elevator door opned we were hit with a cloud of smoke. When we opened the room there were ash trays. Lucky for them it didn't smell TOO Bad. When I called the front desk to complain and get another room, they said there were no other room available. We were stuck! When I woke the next morning my throat hurt :-(. When leaving I told the person at the desk about our smoking room and he said "I'm sorry". I will not stay at this hotel again. Plus the sheets were rough (felt like 30 count).

lynnjax

not a three star but a two star and room had a bad odor and hallway

hotel

The Hotel was under renovation and we were not warned of this. Awoke to the sounds of hammering. The hotel staff was more than helful when we decided to check out early. the renovations that are being done look nice so far and I am sure it will be beautiful when complete, however I would not recommend staying there until complete.

needs improvement

The hotel overall including the service was fine. However our room smelled moldy, the closet door was loose and the bathroom needed serious updating. The shower tiles and fixtures had visible, black mold.

If not for the price I paid, I would've been disappointed.

I was diappointed in the room compared to the size, rating and standards of the rest of the hotel. I have stayed at smaller properties in the same area that included breakfast, microwave & refrigerator at equal or lesser price. The pool area was nice, the snack bar nice, but more important to me to have the amenities of the room. Great price or I would not have stayed.

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Needs Improvement

Older hotel that needs an face lift. Inadequate staffing - maid servise good but irratic. Staff were courteous and helpful. Restaurant convenient but service slow, not many menu choices and they were always out of something. Over all the room was adequate and good location. If you don't plan to spend too much time at the hotel then it's good for the money.

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need improvements

the ac was smelly, the room was not as what the pictures shown. there's no gym and i would probably not stay there again

Horrible Customer Service

Customer service? What is that? That is what I hear from the front desk staff at the Clarion Universal. Would not honor complimentary breakfast with the Military ID. Went to print boarding passes- printer did not work, front desk would not fix nor print my passes at the front desk. Outdoor tiki bar was not open and was the middle of April...in FLORIDA.