Hyatt Regency Vancouver
- Recommend
- 94%
from $175.00
Lowest avg. nightly rate
This rate first available on Tuesday, Dec 1
- Email a Friend
- Print Property Info
- Add to Hotel Favorites
-
Need Help? Our experts can
call you
View important information about: Special Promotions
Review Details for Hyatt Regency Vancouver:
- 94% Recommend
- 4.5 Average Rating
- 81 Guest Reviews
Average Rating by Reason for Trip:
Select the reason for trip to view only those reviews
Filter Individual Reviews By:
- All (81)
- Recommended (76)
- Not Recommended (5)
Sort Reviews by:
Next
Page 1 of 1
Previous
Not Recommended
Trip Type: Romance Review 1 of 5VERY expensive parking
The hotel was very nice, a bit pricy for the large corporation treatment and feel. My biggest problem was the INCREDIBLY EXPENSIVE parking. We paid 42$ for overnight parking! The board said 24 which was ok even though it was still expensive but the hotel did not tell us that if we parked there early than 6 in the evening we would be charged extra. I was very dissatisfied with the low quality of information we were given and the horrific amount that we were forced to pay. We spent our second night at the pacific palisades hotel which was infinitely better.
Not Recommended
Trip Type: With Friends Review 2 of 5Good location but poorly run
It's location is terrific for seeing the city but I expected more from this hotel. Key didn't work in door. It took 2 calls before someone let us into our room. Room was freezing cold when we (finally) got the door open. Many of the street level entrances were locked. Several times I came upon a locked door (no sign) and had to try to find another entrance. Upon returning to the hotel that evening, there was a long line for the elevator and no one directing traffic. I left and returned 1/2 hour later to find there was still a line. Because I was on the 23rd floor I had no choice but to wait. Check out on the TV wouldn't work. More than 20 minutes to get our car from the garage.
Not Recommended
Trip Type: Family Review 3 of 5Great location, service not up to other Hyatts
I was mistakenly double booked at the hotel. The manager wanted to charge me for one nights deposit on the second room eventhough I was at the hotel and there was obviously a mistake. I had to call Hyatt customer service and after a half hour on the phone, the main Hyatt representative convinced the Vancouver manager to not charge.
Not Recommended
Trip Type: Business Review 4 of 5Bait and Switch?
I recently visited Vancouver on a business trip and was hoping for a better experience with this hotel. First, let me specify that the staff - bell hop, porter, concierge - were all very friendly and professional. I think there was a failure with management as per the following. I arrived at my hotel late on the first day of my reservation - however, I made it a point to call ahead and let the staff know that I would be late and would appreciate my room being ready. My call took place approximately 1 hour before the check in time. When I arrived at the hotel, I was told that they were sold out, and that I had been moved to a room with a sofa bed. I heard a lot of apologies - "sorry for this inconvenience" etc. I was offered free breakfast and internet. If anyone out there who travels on business thinks this is acceptable, then go ahead and book at this hotel as you won't mind any surprises. The sofa bed was OLD, extremely uncomfortable, and the room was freezing. Hotels.com has been trying to accomodate me and make this up. I was moved to what should have been my room the following day. I spoke with a very nice gentleman the next day who tried to make amends, but did not deliver on our agreed-upon compensation. In short, I'm still perplexed as to why Hyatt did not deliver on their commitment on a reservation that was fully paid for ahead of time, and also why they would not follow through with trying to make amends, especially in such tough economic times when customer satisfaction can go a long way.
Next
Page 1 of 1
Previous
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect hotels.com's position. Neither hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews.