Courtyard by Marriott Lake Buena Vista at Vista Centre

HAD ISSUES

As nice as hotel was, air conditioner was so loud, we just could NOT sleep through any of our 3 nights. Breakfast was NOT included. Told it was upgraded (& it was awesome if we wanted to pay another $9/each). My hubby was MAD!! Will contact Hotels. com & inquire.

Excellent Location... But Room Outdated and Smelly

The hotel front desk staff were wonderful... but the room itself was outdated, dingy, and dark. I was so disappointed and would not stay at this hotel again. The pool was nice! And they did have an impressive workout facility, but overall you could get so much more elsewhere for your money.

1) Poor Management & 2) Hard Mattresses

1) My wife tried to meet us at the hotel the following day after my arrival. The hotel staff would not provide a key to the room (I informed them of her arrival the night before), even after showing a valid drivers license. She tried calling my room to leave me a message and tried to leave a hand-written message. Both were not delivered to my room. As a means of compensation for the poor service, the clerk offered many things to try to make it up. In the end - she gave my daughter a "Reeses Peanut Butter Cup." Now, that really made up for the fact that my wife got up in the middle of the night to return home, beacause she felt unwelcome. 2) I had a hard time sleeping on the extremely hard mattresses. Each morning I woke up with neck pain and a headache.

Needs improvement

The room was not up to par with other Courtyard Marriot Hotels. We were quite disappointed with the size of room, toiletries available, towels, size of bed (very small!). The service was ok but the actual hotel was quite a disappointment. We would not stay there again.

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Needs Improvements

We checked in late due to a long day of travel and Disney Parks. The toilet kept backing up and the desk claimed they wouldnt have maintenance till a.m. due to holiday and minimal staffing. The breakfast buffet to me was extremely overpriced

decent hotel, a little far away

we spent one night of our disney vacation here because closer options were booked. Most of the hotels that were this distance were cheaper, but not as nice. We definately got attitude from the front desk about upgrading to a larger room because we had booked online.

Transportation Problems

The travel bus to the Disney Theme parks was misleading when I called to get info on it. I was told the buses ran every 20 minutes from my hotel to the theme parks. Definalty not the case. It was every couple of hours, therefore we had less time at the parks if we took the shuttle. The last one we could take from our hotel to Magic Kingdom was 4:45p. That didn't work out for my family at all. So if you are looking for open transportation, I would not recommend this hotel. Also, we left a $75 bed rail for my daughter in the room because we were rushing to catch the bus and when we called later that day, they couldn't find it. Not very helpfull in that department either.

Clean the beds

The bed had fleas or blood sucking insects, I have 40 bites of them in one arm!!, I found one of the insects and took it to the front desk and just told me they were going to talk to housekeeping about it (I was checking out, so there wasn´t much to do about it). Won´t stay there again, although it has a very good location.

clean with paper thin walls

the hotel staff was nice and the rooms were very clean. The walls were paper thin. I could hear the conversations next door even when they were not loud. No romance here, please.

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needs improvement

I WAS VERY DISAPPOINTED WITH THE STAY. I HAD RESERVED A ROOM WITH A KING SIZED BED AND A BALCONY, OF WHICH I GOT NEITHER. IF THEY GAVE ME A ROOM WITH A KING BED THEY WERE GOING TO CHARGE ME $20 EXTRA DOLLARS. THE SHOWER HEAD WAS BROKEN SO WE COULD NOT TAKE SHOWERS. AND THE ROOM WAS VERY SMALL. THE ONLY POSITIVE THING WAS THE BEDS WERE VERY COMFORTABLE. I ASKED WHO MADE THEM AND THEY SAID THEY WOULD E-MAIL ME AND I HAVEN'T HEARD FROM THEM YET. THE ROOM WAS CLEAN, BUT I FEEL I COULD OF GOT A COMPARABILE ROOM FOR MUCH LESS THAN WHAT I PAID.

Needs Improvement

This hotel is older and needs a serious overhaul. I was expecting more from a Courtyard Marriott. There was construction going on outside the hotel. None of the vending machines contained water and we had to walk from floor to floor to find one. The room was old and unattractive. The bathroom was moderatly clean but looked run down. Not worth the money.