Congress Plaza Hotel

Need Improvement in the rooms, old hotel, smells wierd

The hotel is just old. Bed is comfortable

Worst service experience

- unfriendly staff - employees striking in front of main doors for months - 15 min waiting time for security to access coffre to get my bag - no breakfast, no parking included One of my worst experience...

awful, old building, do not stay

took 20 minutes to get hot water running. when called front desk, they sent an engineer who said that was normal since it was a very old building and the water had to get up from the basement. the building was at least 12 stories I think. We were on the 4th flr. What about people on the top floor? did they have to wait 1 hr? and when the water did finally get hot, the water pressure was laughable. even their own engineer admitted that there was not much water and it wasn't that hot. and when switch to shower head, made this awful screeching noise. the room was dry as anything, and the view from our window was this nasty cement thing littered with trash. Don't even know how to describe it, other than that it made us feel like we were sleeping in a very dry sewer. there was no ac/heat in room. no thermostat. just a fan with basically on/off capabilities. it did have low/med/hi but changing between low to high made no difference whatsoever. only pro about hotel was location. a few fast food places within walking distance and drug store nearby. other than that, awful awful awful. would never stay again. would never recommend to anyone.

Management Issues

Pros: Great big rooms, monogrammed everything from walls to pillows Cons: Striking union workers picketing outside for ~5 years (which management should have resolved longtime ago), poor service inside (probably from scab workers), no wireless internet only cable connection, old plumbing with long delay in getting hot water and pooling of water in tub, towels smaller, no newspaper service.

Re-modeled???

I thought this hotel was "re-modeled." If that means patched OLD carpet, layers of paint, and sloppy tile work in the bath room - then forget it! No room refrigerator. Not able to control room heating or cooling - only the fan speed. A flat-screen TV was the only worthy "re-model" item.

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Don't get fool with pictures!

Too old is time to spend money and fix this hotel.

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Okay in a pinch

I actually reserved this room for family that were in town for the U2 concert, and I went up to the room with them and visited for a while after checking in. (The two check-in kiosks by the front desk were broken, which was a harbinger of things to come.) There was an unpleasant, musty smell in the hallways and room, and everything just seemed worn down (carpets, fixtures, etc.). The breakfast order door-hanger (paper) was stained...clearly kept over from a previous guest (guests?) who hadn't used it. There is so much potential in this old hotel it's a little sad that it just isn't being kept up as it should.

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needs improvement

The first room we were given was...for lack of a better word, "creepy". I was with my 15 year old daughter and she was so uncomfortable. The view was horrible. Looked out onto an odd courtyard that was all dark and all you saw were other rooms. I then requested another room and they changed our room immediately (great customer service). That room had a better view but very dated and the beds uncomfortable. Nice sheets with the sheet that goes well over the comforter which is very important. Carpet was disgusting.

Needs Major Improvement

We had to kick the door open to get into our hotel room. The room smelled like mildew. The next morning while getting ready the power went out. I would not recommend this hotel to anyone!

Disgusted

I found out after we checked into the hotel that there has been a strike from the workers there since 2003. The hotel is very historic and beautiful, but there wasn't new items in the bathroom. ie shampoo, conditioner, lotion and soap. When we came back to the hotel after our evening events, there was a huge pile of vomit in the hallway. I called front desk and told them about it and they said they would send someone up. A security guard came up and told us that we had to be quiet, even though we were getting ready for bed and were not talking loudly. The next morning the vomit was still in the hallway. A cleaning lady came by at 9:00AM for room checks and when I checked out at 11:30AM, the vomit was still not cleaned up. I would not recommend staying here at all.

congress plaza hotel

The hotel is not properly equiped for a business traveler..The rooms are moldy and very unsavory!...