Lakes Resort & Spa by Westgate Resorts

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Not what I expected

The hotel was a bit cheesy once you get past all the glitz and glammer of the lobby area........DEFINETLY NOT WHAT I EXPECTED.....The AC did not work like it should. the room lighting is too dim. The bathroom was probably the highlight of the room.

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Not convienent to Convention Center

We booked the hotel because according to the search it was close to the convention center. Only if you are a bird and able to fly over the interstate is it close. Standard hotels rooms are much nicer and this "one bedroom" condo had a view to the elevator. A bit disappointing, we checked out after 3 hours to move to a hotel closer to the convention center.

Nice Hotel Nice Room Pushy to get you to buy

We liked the room, The staff was nice and basically I have no complaints about the hotel except.... Its not a hotel its a resort and therefore they push you to buy a time share. To check in I had to spend 15 minutes with some guy setting me up for an early morning free breakfast and 90 minute presentation with golf cart tour of facility trying to get me to buy. I had my wife and kids with me and they wanted to go to Disney not tour the hotel in a golf cart. I came with one thing in mind sleep in a nice room and then leave to go see the local sights. Room was very nice and I have no complaints about the stay just expect a strong presentation and sales pitch.

Terrible!

This was not our first time staying at this hotel, however this stay ruined it for us ever coming back. When we first got our room the door key did not open our actually room (turns out the door was malfunctioning) they gave us three seperate keys (none worked) and an hour later finally sent someone up to fix the door, however the security guard who came up was rude and slammed the door after he fixed it. Then when we got back from Halloween Horror Nights at 1:30am our outside door was not letting us in. We called and they could not tell us at 1:30am that someone would be up in under an hour to fix the problem. Twenty minutes later a security guard comes up and calls the front desk asking them to call the person in room A (we were in B) because they locked the outside door, why that is even an option when people share a door is beyond me.... although she told us there was a key to unlock the door and not disturb the people in room A, but she did not have it. I could have woken them up myself had they told us on the phone that we were locked out like they knew we were!!!! It was absolutely terrible. Not to mention no one cared to apologize for a thing, if that is not bad customer service, I do not know what is!

Needs Improvement

This resort was terrible! I've stayed at this resort previously and have never had the problems I did this time. Upon arrival, our air conditioning was broken and we hear the banging to fix it while we were trying to nap from the airplane trip and car trip to the resort. That night, the air conditioning went out again. The next day, we were awaken by a phone call in the morning stating that we had lock the main door that lead to our room and the room next to us was lock. The lady at the front desk insist that we lock it and we did not even touch it. We got two more phone calls that morning stating to quit locking the door. At around 1:00 in the afternoon, it started to rain. The entry way to our hotel room and the room next to us was flooded. When I opened the door, the door frame dripped with water and the guy staying next to us was mopping up all the water. The smoke alarm kept going on and off due to the fact that it had to be disconnect to prevent electrical problems. The washer and dryer that I had to use was located on the third floor and I was not able to leave the dryer because it would kick off after about 5 minutes of use. I am not very happy with the quality of this resort and would not recommend it to anyone.

Unclean

Here were my issues: -Tub had lots of hair in it like it was never cleaned. -On the second to last day of my visit when I came back to the room, there was a comb on the nightstand and bobby pins on the floor (neither of which my boyfriend or I brought or use) -They never emptied our garbage -The bed is as hard as a rock and very uncomfortable I wouldn't stay there again. I got a good deal, but it's not worth the aggravation.

bad service

they painted in the next room and you could smell the fumes, the air conditioner stopped working the next day. Overall the room was stingy and smelly, it did not meet my expectations at all. Most of all service was horrible.

Great room for the money

Very large property, extremely busy lobby.

NEEDS BETTER CUSTOMER SERVICE.

I THOUGHT THE HOTEL WAS GREAT. I HAD A SIMPLE REQUEST. I WANTED TO BE ON THE GROUND FLOOR BY THE LAKE.I WAS TOLD NONE WERE AVAILABLE WHEN I CHECKED IN. I WAS TOLD I COULD CONTACT THE OFFICE THE FOLLOWING MORNING AND BE MOVED. WHEN I CALLED I GOT THE COLD SHOULDER AND WAS TOLD IF ONE BECAME AVAILABLE THEY WOULD CONTACT ME BY MY CELL PHONE.IT WAS OBVIOUS THIS WAS A LINE. I WAS NEVER CONTACTED. I FELT I SHOULD HAVE BEEN CONTACTED REGARDLESS OF THE RESULTS.

Needs Improvement

Very dated with pink and green colors. Printing and using the computes cost extra. The property was too big and very full.

Timeshare type of hotel

When making the reservation online I was not aware that this was timeshare type of property. I've stayed in similar once couple of time and dont like then appealing to me. I would like to know this in advance to make a better choice. Its different feeling and demographics than what I was expecting

decent room for the money

the hotel was not within walking distance of the convention center as promised however for the price it was decent. the room had a 1970's feel to it and the large complex in which it was located was filled with noisy families - as it probably should be, but was not entirely condusive for a business stay - especially the Internet costs which were ten dollars an hour