Omni Royal Crescent Hotel

unexpected changes

I booked this hotel through Hotels.com, paid for it through them as well. When I arrived to the hotel all I wanted to do was check in and get up to the room. I was told that since was using my check card ( that has visa on it) that I would have to put another $50 a night on the card. The $50 was incase I ordered room service, valet parking, made phone calls or pretty much charged anything to my room. So in short I was now $200 less with my spending money and they tried to charge it to my account twice.

Not usual Omni quality

If you are expecting decent size rooms or a microwave... not here. The rooms were very small, no microwave, tiny fridge, shower door only cover half the shower so the whole time your in the shower your trying to figure out how not to get water splashed all over the floor that you cant even just enjoy standing there after a long day. You do however get premium channels and the location is smack dab in the middle of the convention center and superdome. If staying awhile i would stay somewhere else. For one night, it would be okay.

Over-Priced

Hotel was nice, but not as nice as I thought it would be. One shower-door, what is up with that ?? , which caused massive amounts of water everywhere while showering. Booked a "smoking" room and found out at check-in that the entire hotel is "non-smoking". Over-charged for parking. No refrigerator, except for the locked wet-bar, (good thing I brought a cooler), only wastebasket in room under desk, not one in bathroom,(kind of odd).

Great Hotel

The rooms and the lobby are nicely done with marble. It's within 2 blocks of where part of the French Quarter begins. The only thing that was bothersome to me was that a guest, with a car, must use valet parking. I did not like this for two reasons: 1. It added $25.00 per night to my bill. 2. I like the freedom to go to my car and put items in or take items out whenever I choose.

Needs Improvement

I have to say all the hotels I ever stayed in this was the worst one. I requested a room with double beds, instead they offer a room with a hot tub. Due to the fact there was only 7 Double beds room in the whole hotel. I asked for a roll away bed, but of course their out of roll away beds. Now this is the worst part. After paying for the room with hotel. com the hotel charges a extra $1000.00 for the room, once again they don't know how the charges was applied to me. 4 days later I'm still waiting on my money to be credit back to my account. On top of all this drama the hotels couldn't provides us with any kind of face towels, supposedly they were all messed up. You are a hotel go buy some more. The hotel also have no ice machines on no floors, vending machines of coke machines, we couldn't even get a trash can for our room. I'm don't have time to really write how I feel about the OMNI, just try to provide you with some insight of my experience at this hotel

Needs improvement

My room was located on the 2nd floor, and the street noise was so loud that sleep was difficult. Also, my booking information through hotels.com was not in the hotel computer even though I had confirmation. The front desk had to confirm my booking, and my check-in time was delayed by over an hour. This resulted in great frustration. A good rate, but I would have paid more for a decent sleep and a smooth check-in.

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