Pan Pacific Vancouver

Verify rates for upgrades

Hotel offered upgrade a nominal per night increase. Suite was wonderful, given construction activity and lack of spa and other deficiencies it was not unreasonable to get the upgraded room at the price mentioned. Three people heard the same thing person checking us in. At check out the story changed to added per night above our rate. They fooled me once, shame on them. Hope you do not fall in the same trap. Do not take an upgrade without a complete statement of the cost including the Hotel.com charge. The hotel manager indicated the website states the construction, Hotel.com does not. So visit the actual hotels website to verify the prices.

No electric No sleep No satisfaction

Shortly after checking in my wife became increasingly ill so we tried to talk to the hotel to cancel the next night and did not find any cooperation. The next afternoon we received a letter informing us that the hotel’s electric would be shut down at midnight and be off till around five am. We call down immediately and said we would like to change hotels because we could not take a chance since we needed to be up and getting ready at 5am. Again there response was to bring us glow sticks and a flash light. That night was terrible. At midnight we woke up and then at 2am when electric came back on and again at 3 and 3:17 and stayed awake the rest of the night. After informing the hotel we found no satisfaction.

Even with the discount Hotel seemed overpriced

Ok, We got a great price from Hotels.com... it really felt like the Pan Pacific knew we got a great price and gave us a room accordingly... with a commanding view of the city's Rail Road hub station. (yuck!) I mean, it's a nice hotel, but very very expensive for what you got. The rooms were small and the service was... just o.k. Oh, did I mention, they were also doing construction near our room, so we got to hear that during our vacation?!

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