The Listel Hotel

Over priced

Gym pool and hot tub were being serviced so it was unusable. Very inconvienient. This was not mentioned when I booked.

Great hotel, but front desk service needs improvement

Everything was great aside from: Window was dirty. Check in person didn't advise me they have a contract for hotel guests with nearby gym. I also wanted to extend my stay for an extra night (sunday night), but they wouldn't give me the same rate. Clearly the room was available, as it was when I booked it on hotels.com and they wouldn't offer it with higher rate when I asked for it. It was also off season. I had to pack and move to the hotel next door. Why frustrate a customer and help out a competing hotel? They don't have guest parking like other hotels in the area, and charge $24/day, which I think is steep.

Hidden Charges

The hotel was very nice and the staff was friendly. However due to the location parking is very difficult to find. The hotel did not provide any parking other than their valet service. I was told by the clerk that it would be a flat rate for our stay. However upon checkout I was charged this "flat rate" each day. It was very expensive and added over $100 to our 4 night stay. For the additional money that i had to pay to park I could have found a nicer Hotel to stay in.

Guest did not leave a comment.

Decent Room Could Use Improvement

Overall the room was fine and the hotel has a good location. We a had a very weak shower, temperature fluctuations and low water pressure. The room was a good size and comfortable. The biggest failure of the hotel was the quality of concierge assistance. Of the several people working at the front desk area no one was very helpful regarding restaurant questions, etc.

Ok Hotel

I thought the service was a little lacking for a 4-5 star hotel. The location was Ideal for my needs and that was teh main reason for choosing this hotel.