Millennium Hotel St. Louis

The 2 most important things... Customer Service and Quality!

Customer Service at the front desk was un-attentive at best. No eye contact, no smile, did not clearly communicate and was a little snide when I asked questions. I booked well in advance and was told only the south tower was available. When i inquired what that ment, I was told it's not up to date. I asked did that mean it was unclean, and was told no. It was nasty! Also, the bar lounge only had the menu of a local pizza delivery service out on the table, not enough cocktail waitresses to cover the crowd.

POOR

THE ONLY GOOD THING THIS HOTEL OFFERS IS ITS LOCATION. THE CHECK IN TOOK FOREVER. THE ROOM WAS LESS THAN COMFORTABLE. THE MAID NEVER VISITED OR EVEN REFILLED TOWELS. WHEN I CALLED, THE FRONT DESK OFFERRED ZERO SATISFACTION. I'LL NEVER STAY HERE AGAIN.

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Needs lots of improvement

We booked this hotel for location by bush statium which was great. When checking 12:45 for a 3:00 game we stood in line for 45 mins to check in. Which was kind- of understandable because the hotel was busy. The only room aviable at this time was a smoking room in the south tower so we took it. When we got to our room there was hair on the back of the toliet (not ours) clothing tags on the floor (not ours) by the garbage in the bathroom the room smelled and was small and dirty. We called the front desk to get a different room which they were acomadating. Couldnt get our room until after the game and had to stand in line for another 45 mins to check in. Got to our new room south tower still small and dirty beds are very uncomforable. Called down to the front for more pillows after 1 hour wait i went to the front to get the pillows. For the price I would never recamend this hotel to anyone even if it was cheaper I still wouldn't Gross and dirty.

Needs Improvement

The room smelled musty. There was water damage around the window and air conditioner. Water damage to the ceiling in bathroom.

Convenient, but at a price!

The hotel was conveniently located a block away from Busch Stadium, which was the whole purpose of my trip to St. Louis, BUT it was all downhill from there! After reading other posts and seeing how people ahd trouble getting checked in, I called the hotel itself to confirm my reservation, room type, and tower. Yes, they assured me, I was in the system with what I requested! When I got there after the game, I was in the system, but they did not have the room I requested and paid for. They were rather snooty. I got a room (they called it a king but it only had a double bed in it), and I got a free breakfact buffet out of the deal, and the waiter was wonderful (really). Other than that I was not happy. There's old and quaint, then there's old and crappy. This hotel falls somewhere in between. I won't stay there again.

Needs Improvement

The hotel is very old. The rooms walls were dirty with black marks. The bed was not comfortable.

Should Have Heeded Previous Comments

This hotel has a wonderful location with a great view of the Arch. The staff, inside and outside of the building, were great! Down side, our room in the South (older) Tower was a 2.5 star room, at best. The bottom of the night table looked like it had been soaking up moisture for some time. The carpets were damp. Although there was a roach in the bathroom, the older facility was at least clean. I would not recommend the South Tower to those with discriminating tastes.

Dirty Room/Good Location

The Room was quite dirty. The carpet was so dirty it felt sticky. The room was in need of a good cleaning. 2 lights did not work. 2 electrical outlets did not work. However, the location was great...walking distance to the ballpark and the arch. The $18 overnight parking made this less of a bargain than originally thought.

Put your money in another hotel

Outside pool was filthy. Indoor pool was extremely cold. Room was extremely small. Hotel was dirty. Was very unsatisfied, would not go back

Needs Improvement

The only good thing about this hotel was the friendlyness of the staff.

Needs Improvement

Great location to see the sites of St, Louis. Our first room was not cleaned. The bed was not made and there were dirty towels on the bathroom floor. We were "upgraded" to a room with no AC. Someone was promptly sent to our room to fix the AC. He turned the vent upside down and left. After being gone for four hours we returned to a room that was warmer than before it was "fixed." A new person came to the room and called the front desk saying there was major problems with the AC and we needed a new room. He argued with the person on the other end of the phone for 20 minutes before we were given a new room. The moved us to a room with no view of the arch and therefore we would not be able to see the evening fireworks, which my children were excited to see. They moved us to a fourth room and the AC was not working correctly. If you chose to stay at this hotel make sure it is not in the middle of the summer....who knows maybe they don't have a working heater either.

Needs Improvement

The room was fine. A little cramped, no place to set luggage. My only complaint is that the elevator is extremely slow. We waited 15 minutes when leaving and finally took the stairs (luggage and all). Would not stay there again.

Needs Improvement

Great location to go to the ballgame. Need more elevators. Had to wait 20 minutes each time. Rooms were small and did not feel very clean.