Sandman Hotel Vancouver City Centre

Needs Improvement

The bathroom had a sour smell as if it had been cleaned with a mop or rag that had mildewed. There was no room service even though there are 2 restaurants in the hotel. The lighting in my room was too poor to read by, overhead lights are placed in odd places both in the room and in the bathroom. It was very noisy - could hear all conversations in the halls. The TV didn't work nor did the wireless internet. I had to call twice to get the TV fixed.

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Avoid the 11th floor

We arrived on a warm afternoon and were put in a stifling hot room on the 11th floor. Even after 3 hours of running the a/c, the room was still unbearable. When I let the management know this was not acceptable, they moved us to a cooler, but smoking room. Finally, the next day, we were moved a second time to a clean, comfortable non-smoking room. The upside was that the staff tried hard to make our stay comfortable and was very helpful with information about local restaurants, directions, etc.

Guest did not leave a comment.

Pretty Lobyy but that's all

Tired old hotel needs work, but they keep the lobby up for good appearances.

Guest did not leave a comment.

Not worth the price

Location was okay, as I was seeing Coldplay at GM Place, which is just a block or so away. But it just wasn't what I was expecting for the price I paid: small room, lots of maintenance being done, almost no hot water in shower. But the front desk staff was very helpful and friendly. Wouldn't stay here again simply for the price - just wasn't in my room long enough to justify it.

Guest did not leave a comment.

Stay away from the Sandman...

The Sandman hotel is exactly like the comic character: a villian. The hotel is located in a decent area, but about 10 blocks away from the intersection of Robson and Granville creating an inconvient walk for those who are looking to shop or party. Next, the hotel is currently in the middle of a remodel but it clearly isn't shown in the quality of the rooms. Yes there was a cool LCD TV but all the cables were hanging out and the finish of all the wall paper, I could have done better myself. Lastly, I was attempting to use an iron when I found there was some sort of plastic that had been melted onto the bottom of it. I asked customer service for a new one at aprox 3pm. Didn't get one. Then again at 7pm. Didn't get one. Then finally at 9:30pm that same day I got one. Clearly it was a lack of customer service. The Sandman is a villian you can't help but root for. The price is there (cheap) and the location "looks" good, but spend your cheap dollars elseware as you will be let down. Had I known that this is what I would recieve for my money spent, I would have spent $50 more and booked a more central located hotel with better accomadations.

Worst Hotel experience

Our stay at this Hotel was our worst Hotel experience we ever had. The room was extremely small and the bath room was so small you could not close the door while you were inside of it. The A/C unit was all the way under a table and every time you wanted to turn it on/off or adjust the temperature you had to crawl under the table to do it. The worst part was the elevators. To get to our room we had to insert our room card key into a reader inside the elevator to get it to work and 90% of the times the reader did not work and we had to go to the fron desk to get someone to come and get the elevator going. If we had not pre-paid for this room we would have walked out after the first night.

Guest did not leave a comment.

Worst Hotel We've Ever Visited.

The descriptions and pictures of this hotel are extremely misleading. Whereas the lobby is beautiful, the rooms are horrendous. Not only are they worn and ill-maintained, but the two rooms we were in (we had to change because the first one was so bad) smelled! Gross! The biggest problem in the second room was that the fire detector was hanging by a string from the ceiling. Yet, the green light was still on. Regardless, please don't sacrifice your vacation to this hotel. Find somewhere -- anywhere -- else.

Guest did not leave a comment.

Not going back

Several issues with my stay at this hotel that detracted from my stay in Vancouver. *Lights didn't work. *towel racks falling off walls. *wifi ONLY in lobby (hello, its 2008!. Need to go to front desk to get an adapter. *Beds were uncomfortable. *Air conditioning didn't work. Waited nearly 4 hours after calling front desk and nobody showed up. Finally went to front desk to complain. Shot the evening. *Un-organized staff. *Rude doorman at Bar. All in all, the outstanding location did not make up for all the things that went wrong. I will not return.