Flagship All-Suites, a fantaSea Resort

Overrated

was listed as a 4 star, barely a two. felt like a motel. was told there was complimentary breakfast but there wasn't. hotel was very old.

Need Extreme Improvement

Staff is not friendly. Description of location was poor. Elevators took exptremely long time and made us miss the shuttle. Shuttle service only once every hour No air in hallways while waiting for elevator

Good and Bad

There are good and bad things about this hotel. The good is the staff. They are very respectful and friendly and always made me feel welcomed. At the same time, the staff overlooked some very important details. The bad: I had to switch to another room because the first room smelled like sewage. I asked the staff to let me know when they fixed the problem because I wanted my original room back. It had a balcony and it was very spacious. The second room had no balcony and was a lot smaller. I found out the following day when I went to check on the status of the first room that they had already put someone else in the room, I continuously called to get my room back but I never could. I feel they should have been more attentive to my situation. I explained to them that I needed the bigger room because my mother who was traveling with me needed to be able to get around the room in her wheelchair. My request was ignored or forgotten.

needs slight improvement

We reserved two rooms. They were not together. Each room had a DVD player. One had no controller. When we called to tell them, they said they would send one up. No one ever came. It is supposes to be a non smoking hotel, yet their was a burn hole in the table and our upstairs neighbors were hanging on the balcony puffing away. The beds were too hard one was off the frame with metal bars sticking out waiting to take flesh off of someone's leg. We waited 45 minutes for an elevator, eventually having to walk down from the 19th floor. I hurt my leg. My sister is an owner and said that they had shut down the only eatery in the hotel for breakfast and lunch on Mon, Tue and Wed. The last visit was much nicer. P.S. the view was lovely, and the rooms were quite nice, make no mistake.

OKAY!!!

WHEN WE FIRST ARRIVED, THE GUY WHO TELLS YOU WHERE TO PARK WAS THE NICEST GENTLEMAN I THINK I EVER RAN ACROSS, POLITE AND VERY KIND AND WAS AN ELDER GUY. ON THE OTHER HAND, I THINK MY FAMILY AND I WAS RACIALLY PROFILE, BECAUSE THERE WAS A LOBBY FULL OF PEOPLE, AND WE HAD JUST COME FROM THE BEACH, SO MY BROTHER AND I HAD OUR SHIRTS OFF AND OUR LADIES WHO LOOK PRETTY YOUNG BUT WILL BE 21 IN A FEW MONTHS, WAS STOPPED AND QUESTIONED. THE LADY ASKED DID WE HAVE ROOMS THERE AND WHEN WE TOLD HER WE DID, SHE DID'T BELIEVE US AND ASK FOR OUR ROOM NUMBER. THEN, SHE ASK WAS MY WIFE AND MY BROTHER'S GIRLFRIEND OVER 18. CHILDREN ARE ALLOWED AT THAT HOTEL SO I DIDN'T SEE A REASON FOR THAT QUESTION. AT FIRST IT DIDN'T BOTHER ME, I GUESS BECAUSE IT WAS A SPUR OF THE MOMENT THING, BUT LATER IT REALLY GOT TO ME BECAUSE THE LOBBY WAS FULL AND WE WERE TARGETED. THE HOTEL ROOMS NEED TO UPDATED TO THIS CENTURY.

Run Run Run!!

I booked this based on Hotel.com's rating, not individual reviews. Hotel.com should be ashamed - this is far from a 3.5 star hotel. First, you cannot get internet access in your room - I had to work, which was a huge problem. To make that matter worse, instead of just saying 'it doesn't work in your room' so I could have left, for 3 days I heard 'the IT guy is here working on it so you will have to come to the lobby.' Second, the elevators in this place are the worst I have EVER seen. It's no exaggeration that you will have to wait for an elevator for 15 minutes and then you're lucky if it isn't full. (Staff with carts shares the elevators with the public). A complaint got the same response 'the elevator guy is here working on it'. The ice makers were off, the pool was absolutely filthy everyday. The remote control for the TV didn't work and when they fixed it, it stopped working again right after they left the room. I can't complain about the location, because I was okay that it was on the northern end of the boards. What I didn't know was that you have to climb through barriers to stay on the boardwalk or walk through not-so-nice areas to get to the casinos. You have to pay nearly $8 a day to park in the hotel, but they were generous enough to give me back the money for the parking (considering I parked in the street and never used it). On the other hand, the pillows were awesome and the bed was comfortable and the room was a nice size. Oh and the staff (though not completely honest), were extremely nice. Listen, run! Pay less money and stay in one of the Absecon hotels or spend a little more and stay in one of the good hotels. This place is a dump.

Average hotel

The hotel has great potential but needs to be updated. Although the hotel is at the far end of the strip it allows for great views of the water. The parking lot could be expanded to account for the number of guests in the hotel. The rooms are of decent size but felt outdated. There have been many comments regarding the elevators so hopefully they will be enhanced so that they move a little faster. Having one elevator dedicated to the bellhop would probably help when checking in and out.

Terrible

I was very dissapointed in the Flagship-FantaSea Hotel for what I spent to stay there. The elevators were extremely slow. We waited about 5-10 minutes for an elevator and when it finally arrived, it was full. The room was awful, totally outdated. The toilet ran every 20 seconds, the air conditioning was entirely too cold. We also asked for a pull-out couch. Upon arrival and opening it up, there was a huge hole in the bed lining and was held together by cable ties. The overall location of the hotel was terrible. They have one shuttle that runs every hour and was usually full and the major part of the boardwalk was 10-15 blocks away from the hotel. No walking access to the beach. One side of the hotel was in the middle of a residental neighborhood and the other part looked as if it were in the projects. I was hassled twice in the 4 days I spent there to purchase a timeshare. The pool is indoor and smelled awful, they have a sundeck with about 10 chairs. I would absolutely never recommend this hotel to anyone, nor would I ever stay there again.

Needs improvement

Pool is very dirty. No dishwasher in the room. Rooms are very outdated. Hallway smells really bad.

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needs improvement

Air conditioning didn't work in first room. We had to switch rooms. Second room air didn't work either but maintenance fella worked on it and finally got it running. Room phone didn't work. Toilet kept running/faucet was dripping in bathroom. BOTH rooms needed maintenance!I wanted a quiet weekend w/just my boyfriend...NOT ne, boyfriend and the maintenance man.

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