Boulder Station Hotel and Casino

Need Improvement

The room did not have a refrigerator or coffee maker. Limited drawer space. No heater in the bathroom.

Mrs.

I enjoyed the room but it was not very clean specially the bathroom floor. The Breakfast Buffet was excellent and specially since it was included in the price (free). The Buffet has a very good selection of food. The location was not what I expected. The view from the room was not very nice. For the price it was a very good offer.

Guest did not leave a comment.

Boulder Station surprises

Recently, I got a price for the Boulder Station Hotel that was too good to be true. Of course, it really was too good to be true. In the fine print of the contract, the hotel charged a "resort fee" on each room for each night's stay. Perhaps this is not too bad as I need internet access when I travel on business anyway, and this is a fairly typical charge in Las Vegas, but this surely is no resort (the pool was about the typical size of a pool you would find at someone's house). My main gripe is that it seems a bit underhanded to not build this into the room rate, but instead make the customer pay upon arrival. (Yes, it was ultimately my fault for not paying closer attention to the contract details.) Also, it was disconcerting that they used a credit card imprint (the old-fashioned press of your card with ink on a piece of paper) instead of a magnetic swipe. I never feel comfortable with people imprinting my card, and this is not an historic hotel without modern equipment, generally speaking. Beware of this and check your credit card activity when you leave. Finally, another surprise -- and this was a first for me -- was a drunkard passed out against the door of my room after a long day of meetings on my second night. Fortunately, I was traveling with another colleague, so we called security from his nearby room to have the situation handled. This added 20 minutes to my evening when I really just wanted to rest. It also tells me that some of the clientele at the hotel are not exactly classy. I won't go into any details about the mildew on the shower curtains or the poor location of the hotel... Bear these things in mind if you decide to stay at the Boulder Station Hotel. I won't be going there again.

hotel wasnt bad

it was alright

Amenity Fee

We received a great rate from Hotels.com but when we went to check into the hotel they added $12..99 per night as an "Amenity Fee." They said this was for use of the pool, fitness area, covered parking, etc. They have always had this fee but it used to be $4.95, didn't like it then, hate it now. We will not go back to this hotel. It is not so much the money as it is the deception. They tell you about this fee as you are checking in, what else can you do but accept it and move on. That's what I did with the idea that I would seek my revenge on the hotels.com review site and by not going back.

Guest did not leave a comment.

Needs improvement

The beds are very bad, the staff is not friendly at all.

$14.95 daily service fee is absurd!

It's hidden when making the reservation. I guess that's how they get people to stay there. Had I known this I would have not stayed here. And I won't stay here again.

Guest did not leave a comment.

Needs improvement

When you check in you are told there is an service fee which was close to an additional 50% of the room rate quoted. It was not an option and covered services that we did not use or need.

Guest did not leave a comment.

Guest did not leave a comment.

Hotel

Hotel was extremely smoky. Check-in was a long ways from the room. I still don;t understand the 12.95 sur charge once we got there. People were friendly otherwise.