Howard Johnson Inn & Suites San Antonio

Really Awful

I do not believe they should let people stay in this hotel with all the construction going on. One side of the hotel is having sewer work done so it smells like sewer on that side of the hotel. The other side the walls are not all completed. It would help if the staff was even a little bit pleasant but they are rude. The only nice spot is the front check in.

Needs a lot of improvment

The price was $39/night, and considering it was a Howard Johnson I thought it was a good deal. Big disappointment! The quality of the sheets and the towels was inferior to what you would find in a Motel 6. The hallways are not air conditioned (or it is insufficient), so they were at a balmy 85-90 degrees. The A/C in my room was running in fan mode when I got there, so the temperature was less than comfortable. That would not have been too bad except for the fact that the maid turns it off after cleaning, so every night I walked into a very hot room that takes almost two hours to reach a decent temperature. Another detail is that they took an imprint of my credit card at check-in. In my previous experiences with Hotels.com that was never necessary. He said is was for "inconsequentials". Well, if it generates a charge on my credit card, it has a consequence, doesn't it? The incident made me uneasy, and to this day I'm expecting and "inconsequential" to show up in my balance.

Needs extremly renovation

This hotel has a very bad odor and the ceiling on the halls had big holes with yellow stains and there were rat traps place by the bending machine in hallway very disapointed with this hotel stay do not recomend this hotel to anybody specially if you are traveling with kids..

Guest did not leave a comment.

Mildewy Bathroom

We stayed in this hotel for three nights. The hotel says it is undergoing remodeling. Perhaps they hadn't gotten to our room yet. The carpet had wrinkles like it wasn't installed properly. Our restroom had mildew along the corners. The tiles around the faucet handle were broken. The water would stay in the bathtub while you were showering. The wall outside of our room had extensive water damage and was being kept up by the wallpaper. I would bet that if you were to remove it, you would would find mold. Our A/C struggled to keep our room cold given the oppressive San Antonio heat. The beds are extremely uncomfortable. The cleaning staff was extremely rude. The breakfast was what you would expect, but if it is close to cut off time, forget about getting somebody to make another pot of coffee. The only positive was that the hotel is easy to get to and the front lobby staff was very nice and helpful when it came to directions. I would recommend paying an extra $10-$15 for a better hotel. I wish I had.

Guest did not leave a comment.

Needs improvement

The price of the hotel was good, but the location was hard to get to with the construction going on, you only had one way in to get to hotel. The room was semi-clean and the beds are uncomfortable, the a.c. unit knobs where broken could not adjust the air conditioning and the hot tub was broken. The staff was nice though.

Needs improvement

Was clean but could do better job. Swimming pool and hot tub were not clean.

Mgmt is all about your $ and not your needs

I stayed a different location of this same chain the week prior and wanted to book again for another 3 night business stay the following week as the rate and location worked well for my needs. Unfortunately, not being familiar with the city and it's landmarks, I made an error when selecting hotel locations and booked a pre-paid stay for this property by accident (absolutely on the opposite side of town and required a major rush hour commute). I arrived at the location where I had intended to make my reservation and was made aware of my error when I tried to check in. I called Hotels.com and was told that I could switch the reservation but it would be up to this property to allow the correction... needless to say, they wouldn't. After the Hotels.com representative informed me of their unwillingness to help out in this situation, I myself called to speak with the front desk and to ask what the issue was. I was given a variety of run around excuses ranging from "the person who can authorize that is gone for the day and won't be back until the morning", (when pressed further) "she will be at a funeral tomorrow and won't be in at all". It then escalated to "that decision can't be made at the hotel it has to made by the management offices". When asked where the management offices were located, I was informed that they were the same location. You get the idea. This went on for an hour and a half and the excuses just got worse and worse until I was rudely told to book another room there and pay for two rooms. I explained how this was obviously not an acceptable solution to what I perceived to be a simple problem. I was later told flat out that they were absolutely not going to help accomodate me and they would be keeping my money. After a very frustrating back and forth, I finally conceeded and agreed to stay at the location that caused me a tremendous inconvenience due to it's location. The room itself I would describe as "acceptable". It had been given a quickie remodel

Problems honoring reservations

Reserving the room for my parents, I unintentionally ordered two rooms for 3 days. My parents held the other room for my brother, who was driving from out of state. When he tried using the keys for the extra room, the room was occupied by someone else. This hotel has refused to refund any money for the one room. I paid 3 days worth of a room that my family wasn't able to use. Their excuse is that they held the room for a day so they're charging the full amount. This hotel is good for needing a room but making reservations is a gamble.

They should have paid me to stay here..it was that bad

We booked non smoking and it smelled of smoke in halls upon entering. Our room was rank w/ amonia smells to the point our eyes burned. There was mold on the shower and shower curtain, the toilet seat was to small for the toilet so it would move around as you sat on it. The coffee pot was still dirty from the previous guest. Entire room was dusty as though no one had stayed there in years and mattress had rips in them as well as there was paint on the sheets. Our rooms microwave was ancient..we paid for our sister-in-law to stay in the next room over and it was equally as disgusting. I would have not stayed on night here if if were not for that the city was sold out due to the Rock-n-Roll Marathon going on that brought in over 40,0000 extra people to San Antonio so everywhere was sold out. Stay away from this Hotel, the staff was equally as rude when presented with the issues we had, and when brought a new coffee pot, it still had grounds from the previous user, instead of just coffee in the coffee pot.

A pretty rough stay

The hotel looks like it is in need of major reconstruction. The outside has incomplete repairs and inside the ac/heating system is not in working condition. The lighting inside the rooms are dim and there is an odor of stale cigarette smoke in the hallways and room.

Guest did not leave a comment.

Needs improvement

The only good thing about the hotel was the friendly service at the front desk. The gentlemen were kind and gave me directions to find the location. They also gave me directions on where i could get something to eat and the phone numbers. Housekeepping was rude. The hotel smelled of sewage. I seriosly recommended improvement throughout the hotel.