The Fairmont Copley Plaza Hotel

Highly overraed

Although an elegant old hotel in a wonderful neighborhood, the furniture was very uncomfortable. For the price, it would have been nice to have at least one comfortable upholstered chair in the room. The room was very small. Overall, it was a disappointment.

Needs Improvement

Wet paint on door next to handle, no warning...toilet overflowed...front desk clerk upon check-in seemed to be in a hurry, while no other guests were there. A big disappointment.

A let down for the Fairmont Hotels

The location was awesome, the bldg has a nice core, but the appointments like railings, carpets, etc were somewhat dingy for the money and name. The hotel hallways had a old musty unpleasant smell. The staff was disengaged unlike most Fairmont's I have experienced. It seems like a problem with the hotels specific management because all of the issues seemed easily addressable. For example, the door staff was unattentive and unhelpful in finding taxis acting as though they were doing a favor if you could get there attention. For the money, I think I would try a different hotel next go round. On the other hand the location on the green line is very helpful.

Great location, however the quality of the room is far from expected.

The bath tub water plug was designed poorly. There was literally no way to take the plug out and let the water go. I have to call room service to have someone come in my room at 11pm with tools to take the plug off and the water finally went away. The valet parking is $42 per day, plus extra $12 is parking beyond noon the day you check out. The con side is, the location and interior of the lobby is disputablely beautiful.

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Needs Improvement

Beautiful Hotel in an outstanding neighborhood. The Oak Bar and other public rooms were classic. However, our room left much to be desired considering the rate we paid. Main problem: the bathroom. We had to lift out the drain stopper in both the sink and tub/shower to allow the water to drain properly. The back of the bathroom door was dirty when we arrived but promptly cleaned the next morning when I reported it. The bathroom was very cramped considering the hotel was recently remodeled. Perhaps they overlooked this room very close to the elevators.