Royal St Charles Hotel

The worst experience of my life!

The room was fine and staff was friendly, however within hours of arriving, a valet attendant ruptured the fuel line on our vehicle. This forced us to have unexpected expenditures which the hotel did not fully compensate us for. So they basically told us that it was their fault completely but we would not be compensated for all our trouble (meaning missing work and loss of wages and having to pay for things which caused overdrawn bank accounts). So I would not recommend this hotel to anyone after this experience.

Good loation but so-so accomodations

Great location if you want to be walking distance from the French Quarter. The rooms were tiny and don't have a fridge. They told me I had queen beds but they're definitely doubles. There's no room for a roll-away bed. Room service never replaced our coffee, shampoo, etc. Service at the front desk was slow and hard to get a hold of even when standing right at the desk (I never tried over the phone). So overall I wasn't impressed but for me, the trip was about seeing New Orleans and so for that purpose the hotel was an acceptable fit.

Guest did not leave a comment.

Needs Improvement

Bad Hotel, bad service and to expensive.

Hotel in dis-repair

This Hotel is failing fast. Our room was missing mirriors in the bathroom, furnture was broken and burned from cigs & generally dirty. Housekeeping didn't even empty the waste baskets. The ice machine on our floor was not working, when we ask for ice to be sent to our room, we were told to try another floor! Movies are advertised on TV, but can't be ordered. There was a $7 charge for a resort fee. Parking was $15 per night, no other options. I would suggest spending a liitle more and having a much better experience.

needs improvement

room reserved wasn't available at check-in...substituted with a handicap room...and other issues

Needs Improvement

Great location! Entering the lobby the hotel looks great but once in the room ugh! The lighting in the room was very dim or not working and the cleaning crew should be fired. The exhaust fan in the bathroom had about an inch of dust and dirt!

Needs a lot of training of the staff

50% of the staff were more interested in sex w/the customers and playing around than their jobs. Was quite disgusting....

NEEDS IMPROVEMENT

YES, THE LOBBY WAS SO LOUD DUE TO THE BAR BEING RIGHT BESIDE THE FRONT DESK. I COULD BARELY HEAR THE LADY THAT WAS GETTING MY INFORMATION FOR MY ROOM. ALSO, WE WERE UNDER THE IMPRESSION THAT WE WERE GETTING FREE VALET. WHEN WE GOT THERE, THEY TOLD ME THAT VALET WAS ALREADY FILLED. WE HAD TO WALK CLOSE TO A BLOCK WITH BAGS TO TRY TO GET INTO ANOTHER VALET AT ANOTHER HOTEL. IT WAS MY FIRST TIME IN NEW ORLEANS. THE WHOLE HOTEL EXPERIENCE WAS NOT FUN.

Bad room

This hotel has many rooms with out windows. The linen is not ironed giving a impression it has not washed.

Service not so great, room is ok.

Not very "boutique" as they claim to be. Boutique hotels don't have graffiti on the walls of the lobby bathrooms. Boutique hotels don't have frayed towels. Boutique hotels DO have a responsive, courteous and efficent staff. Boutique hotels have a manager on duty and that manager is reachable and willing to hear what's going on in their hotel. I still am unable to contact a manager about my experience. It took over an hour to just get our car keys turned in to the valet. You can forget about bell service... it's non-existent but there are carts so you can schelp your own stuff upstairs. The staff member in question was almost willfully slow... it took him almost 5 mins to take anyone's keys. He took 7 people's keys until I was the last one at the podium, and he looked me in the eye and said he had to go park cars. When I got my car back (after a 45 min wait,) the tire pressure was lowered in all 4 tires, and there was a greasy footprint on my floormat. The hotel room itself, though, was adequate for a budget hotel such as a Best Western or something, and the room was clean, if not exactly well-appointed. While the service would prevent me from staying there again, I can say that the location is good, and my room was okay overall, though it was showing some signs of wear and tear.

Guest did not leave a comment.

Miserable Hotel

We arrive at the hotel and had to park in a no-parking zone while we checked in. There was only one vallet and all the available waiting was taken. I asked the desk if there was a process for vallet and she told me it was first come, first serve. I returned to my vehicle to wait in line. As parking freed in front of me, I pulled up. A Mercedes arrived next and pulled in behind me. Much to my dismay, the vallet took the Mercedes next. I went back in to ask the desk what I did wrong, she politely apologized and said I would be next. Normally, I wouldn't complain about being skipped over (mistakes happen), but in this case, it meant 15 more minutes of waiting. When the vallet returned, he took the car behind me AGAIN. Apparently, the two cars behind me knew to wait on the INSIDE of the doors and grab the vallet as he entered. I complained, left my keys with him and went to my room. In the night, I awoke because my room was well over 80 degrees. This is an old hotel, so such things are expected. They will charge you $7.95 for a resort fee when you get there for use of their "fitness center" and wireless access. I was not there for web surfing or fitness so I was irritated with this charge. I am currently working a dispute with Royal St. Hotel because they saw fit to charge me $41.55. I signed no authorization for this charge, and made no phone calls from my room. They have not returned my phone call to explain the charge. Bottomline: spend the extra money to stay in a more respectable hotel.

Dis-service

Warning, valet parking personnel and system are absolutely terrible. Never experienced anything like it. There are 4 spaces in front of the hotel, so you need to double park, and the valet will only park your auto if you are NOT double parked! Parking lot is 5 blocks away and the valet parker weighed in at around 400 pounds so it took him 20 minutes to wlak back or the next auto! Reception personnel do not take responsibility, asked for manager and was told not available, I asked who is in charge and the answer no one! My advice choose another hotel, or park you auto 1 block up the street, for the same price!