Ace Hotel and Swim Club

Overpriced and underdelivered

Extra costs for “resort fees” includes wifi, parking, pool and Jacuzzi access, spa access (which has limited hours based on appointments) First menu item sampled: pita chips and humus-chips seems stale. Overpriced. Room : It was so hot outside that the medal on the door burned my hand. The door was also very very heavy and didn’t close properly. The robe was not very ergonomical. You have to put it on over your head. It was also not very attractive or comfortable. Felt stiff as well No full length mirror-a must. House Keeping woke us up by knocking on the door at 8:30 There was puke or something on the “curtain/divider” that was in front of the couch Green: Key cards seem to be environmentally friendly but started to fall apart a bit after getting wet at the pool. Customer service sucked as after we complained about some of the issues, they did nothing.

Nice Hotel....Bad Attitude

This hotel has so much potential, but the staff is lazy, unprofessional and callous. I was overcharged for an item and after 4 attempts, they still haven't made good....it wasn't a lot of money, but it's the principal. They made me feel like a criminal. I will never go back...it's too bad because the hotel is pretty cool.

Too Trendy.

No counter space in bathroom... but two sinks. Very low furniture which gets old. FORM OVER FUNCTION! Fun staff, fun trendy people stay here. Kinda noisy at night because of people having a good time... this is a party hotel.

Awful Customer Follow-Up

This hotels is a great resort with nice rooms, a great pool and a fun restaurant and bar. Why then, the awful rating? The customer service here was horrible. I was overcharged $22 in the restaurant. I didn't notice it until the next day. I went to the front desk and explained the situation. They walked me to the restaurant and I spoke with one of the waiters. They took down the relevant information and said that the manager would call me back. Well, I heard nothing that day. The next day, at check out, I paid the bill and again explained that I had been overcharged. After going over this again and giving my name and phone number, I was told that I would receive a call from the manager that day. Well, two days later, no phone call. It gets pretty old explaining over and over again. It makes you feel like they don't believe you. I should have immediately been refunded the $22 or a comped that amount for the charged I made to my room for movies and snacks. At least give me a pool towel or t-shirt. Scott, Miguel, and Sean....a big thank you for helping me out...not!!!!!You three really need to get it together. Your lack of follow through insulted and angered me. You're the hot spot in town now, but just wait until the novelty wears off and you actaully need to earn the respect and loyalty of your guests!

A very fun alternative boutique appeal and 24-hour pool with an excellent sweet tea...

however, wasn't worth the price paid... not much to do other than the pool. food was mediocre. the dj they claimed to have on Sundays you would never even know he was there. i don't think i'd stay there again even if they gave me a free room to return...

unfulfilled expectations

I booked my room in early August. Based on the reviews and the rate I was expecting a lot more. The Ace Hotel is a former Howard Johnsons that has been renovated but still looks like a Hojos. The rooms are decent but are definitely not worth the price, especially when compared to other premium hotels I could have stayed at for a lot less money. After a long day, I was about to go to bed when I pulled the bedspread and comforter back to reveal linens that had not been changed. I called to ask for clean ones and waited 20 minutes before finally walking to the office to find out what the delay was. Normally I would not get upset about waiting for maid service, but at 10:30 at night, I was expecting it would be a priority to get a guest clean sheets so they could get to sleep. The location and grounds are below par. Also, the signage is difficult to see when driving by.

READ before booking! Important!!!

CONS: -Huge, visible stain on our bedspread when we arrived. -No carpeting on floors, just cement, which takes away from overall comfort. -No coffee maker in room. -We had one of the bigger and better rooms in hotel (king w/patio) yet there was NO TUB in our bathroom. Just shower. -Small shower/toilet area. -Room service was the worst I ever experienced (stay in hotels A LOT). Ordered at 9:30p on Sunday night, hardly a busy hour. Our food arrived 1 hr 15 min later. Got one main dish wrong. Ordered choc brownie a la mode and got some type of coconut cake a la mode. Dessert was ice cream soup because it had melted by the time it got to us. Forgot our diet coke and said they'll come right back. Forgot our pineapple juice and made a third trip back. -VERY alternative-lifestyle friendly so if you are not comfortable with that, you should not stay here. We saw many gay male and female couples making out in the pool. Also lots of heavily tattooed punk and gangsta rap type folks. -Room two doors down from us had about ten guys staying there, partying hard and loud. -There was an incident during our stay & a few cop cars and canine units came to remove a drunk man from pool area. -First drink order took about half hour to arrive--waitress took our order, came back in 15 min to ask us to verify our order (she forgot whose belonged to whom), which we did. Then 30 min later we saw her across the pool with our order, asking each person if it was THEIR order. We had to flag her down. Second drink order took 20 min to arrive. Check took 15 min to arrive. Really makes you wonder. -Not sure what the info stated for TV was, but it was the smallest LCD we've ever seen in a hotel (approx 28 in). -The decor & amenities, which strived to come off as "simple, retro chic", really just came off as "cheap". Think the Standard hotel/car garage/old diner setting. PROS: -Very courteous and polite staff at all times. -Got our meal COMP'd because it took so long to arrive. (Supposed policy is th

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