Viceroy Palm Springs

Loudest Air-Conditioner Ever

The service was really nice and the atmosphere was very relaxing. The major problem was the air-conditioner and maintence of the room. The radio was on when I entered the room and the air-conditioner felt good after driving in the heat to Palm Springs.After spending the day at the pool and having dinner with my friend in their empty restaurant, we went back to the room. The bed was confortable, but the shower missed a part on the right knob and when we went to sleep, we turned off the radio. That's when I heard how loud the air-conditioner was. The noise was so loud that my friend headed back to L.A. after 2 hours of listening to the rattling noises which seemed due to again, missing pieces. The air-conditioner was very old and the vent covers were missing. After listening to it for another hour, I finally gave up and turned it off dealing with Palm Springs heat. I woke up at 7 am to the baby crying in the next room and the stinking diaper left in the alcove adjoining our rooms. Hotel needs improvement.

Swanky but dirty

I was very disappointed with this hotel. I had heard such great things but in the end, I probably would have been happier in a less expensive hotel that was clean. The rooms are decorated very nicely but they are dirty. First, the room smelled like cigarettes. Secondly, the large area rug in the room that was mostly white was stained and grey in all the white parts. The couch which was checkered white and black was dirty that the white parts were grey and the cushions were sunk in, didn't even want to sit on the couch let alone walk on the carpet. And the glass water cups which had plastic over them were not cleaned and had dried tooth-paste on the bottom interior of the cup. The only clean part of the room was the bed. Just Gross! To top it all off, the internet was down most of my stay. The only nice part of the hotel were the grounds which were very pretty and maintained nicely. The staff was also very friendly.

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Adequate for the money

Excellent service but outdated room facilities. Rooms need better storeage and space accomadations and a bit better amenities such as coffee makers etc.

"Tired" property

I'm sure the property was lovely in days gone by, but it's dated and tired and service is not what we expect in a four-star hotel.

Ripoff

Room was very small, cramped. No off-street parking without valet.

Dolled up Motel 6

Not at all what we were expecting for nearly $400 per night. Our room was a Motel 6 type room with nicer furnishings. We had a problem with the housekeeping as well. Our room was not cleaned during the day. We called to inform the front desk staff. They assured us that it would be cleaned while we were at dinner. Just before leaving for dinner I called to confirm that the room would be cleaned, the staff assured me it would. When we returned from dinner, the room was still not cleaned and we had to wait for 30 minutes while it was cleaned. Unacceptable.

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