Arena Hotel

Forgotten times

I had stayed at the hotel many (8+) years ago and thought it rather quaint at the time. Well here we are and the hotel is literally the same, the accessories (lamps and such) are the same from back when and thereby broken, bent, and just plain ugly looking. Don't move the cutrtains becasue it has not been cleaned back there since hte hotel was built apparently. An interesting phenomenon happened in that every day I returned to my room and found that there never was a wash cloth left behind and so I always needed to call the front desk and request one. One day I was even left without towls all together and had to hide towels and wash cloths in the drawers just so they would not be taken. The light evening dinners that were advertised ended up being cheese and crackers, just horrible I must say in the what is promised to the customer. This was my last visit to this hotel and will not be stayingthere again.

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disappointed

not what i expected. i read the other reviews, most seemed position so, i dismissed the negative ones, wish i had chosen a different hotel, went to reno last weekend stayed in a great hotel(4 stars) and paid only 30.00 more(it was well worth it).

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Needs improvement

Bad: Very outdated hotel room; Bathroom was not clean and room was uncomfortable to sleep in. Good: Convenient to SJ Arena. >Front desk staff was courteous, friendly and accommodating to our requests. >The "kitchen" staff for the breakfast buffet didn't seem to care about a lack of clean coffee mugs or that the garbage pail was overflowing.

location spoils everything

i have traveled to the otherside of the planet and never have i had so much trouble finding my hotel. once i found it, it was still very difficult to get out and in to the freeway system. on/off ramps were not symetrical (one on at the same intersection as off), directional postings were mislieading, the closest freeway was a minor connector and not a major interstate, and it was necessary to go in opposite directions to access ramps. if ever i'm stuck there again i won't use the service that put me there.

Not Recommended

This hotel was horrible. We arrived on Friday around 3pm my kids were all excited about staying at a nice hotel. I asked the man at the front desk for a crib and they brought up a play pen that smelled like cigrettes. The room when we opened the door smelled like bug spray. Not good for my daughter with Asthma. The light fixtures did not work. It was a horrible experience. The only good thing about this hotel was the tub. That was great to relax in and about the only clen part of our room. We will difinitly not be staying at this hotel ever again.

This place needs some work!!!

Well the online pics of the Arena Hotel looked pretty nice. However, once we arrived we could see that this "hotel" was an old converted 70's apartment building where they turned apartment space into rooms. At first,the nice gentleman at the desk greeted us and informed us that he would be upgrading us to a "suite" free of charge. How wonderful we thought. Once we got to the suite, sure it had a living room, kitchenette, seperate bedroom and bathroom but what horrid condition the furniture was in. The chairs in the living room were very old and stained. All the wood furnishings had big nicks and scratches. There were two sony trinitron televisions with good pictures but they were early 90's models. Thankfully the bed was comfortable though we felt compelled to use plenty of lysol on it. The pillows were practically mush and the bottom sheet kept coming off of the matresses. The carpets had several large old stains. The mini fridge was very old and the freezer portion had ice crusted in it that had to be at least 3 inches thick. One very odd thing is that the bedroom itself had some kind of weird vanity sink in it while the bathroom already had a full one. Go figure. On a positive note the jacuzzi bathtub and bathroom area was pretty clean. However, the button we had to push to start the jacuzzi had to be pressed so hard that my index finger got a circular bruise from pressing it. The free hot breakfast was in a meeting room downstairs. The eggs were okay, the sausage, french toast, and pancakes were all microwaved. They had toast, cereal, juice and coffee. Breakfast was edible but not much more. If you're looking for ambience, keep looking elsewhere.

Guest did not leave a comment.

Needs Improvement

Hotel workers were friendly.Our room was downgraded; we paid for a more expensive room but received a cheaper priced room. The air conditioning system leaked and made that portion of the carpet drenched with water. The pull out sofa was very uncomfortable with broken springs and you can tell it was not clean as expected.

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You get what you pay for

Convenient location, free breakfast (n dinner, but didn't try it), jacuzzi tub, however, in return, have to sacrifice cleanliness.

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has potential, but needs some improvements.

the hotel is in a good downtown location and it's prices are very good, but the interior is pretty run down. i was never greeted or even looked at while checking in - i went up to the young man and told him i was there to check in. he told me to wait. the carpet is dirty and patched up. even though i was in a non-smoking room, the entire hallway/room/bedding reaked of smoke. the a/c was not working. the tub wouldn't drain the water. i would stay here again only because of the location and the low price, but i would be embarassed to recommend a friend to stay there.