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Hilton Garden Inn Phoenix Airport, Phoenix, AZ

Hilton Garden Inn Phoenix Airport

Star rating: 3.0 of 5
3422 E Elwood At University
Phoenix, AZ, 85040
866-539-0036
Average Rating
4.4
Recommend
91%
98 Guest Reviews

from $79.00

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This rate first available on Saturday, Nov 28

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Review Details for Hilton Garden Inn Phoenix Airport:

  • 91% Recommend
  • 4.4 Average Rating
  • 98 Guest Reviews
Hotel Service
4.5
Hotel Condition
4.5
Room Comfort
4.5
Room Cleanliness
4.6

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All Trip Types
(98 ratings)
Average Rating 4.4 of 5
Business
(17 ratings)
Average Rating 4.4 of 5
Romance
(6 ratings)
Average Rating 4.8 of 5
Family
(9 ratings)
Average Rating 4.1 of 5
With Friends
(5 ratings)
Average Rating 4.0 of 5
All Others
(61 ratings)
Average Rating 4.5 of 5

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Not Recommended

Trip Type: Family Review 1 of 9
Overall Rating
2.0
Hotel Service
4.0
Hotel Condition
2.0
Room Comfort
1.0
Room Cleanliness
4.0
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Price Good A/C Bad

Nice Room but air conditioner was very noisy- had to wear ear plugs. Also room had view of building compressors on roof directly in frontof window just outside- very disappointing view. I should have requested a new room but was too tired.

 

Not Recommended

Trip Type: Overnight Stay Review 2 of 9
Overall Rating
3.0
Hotel Service
1.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
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Needs Improvement

The hotel was clean and nice. The tv in our bedroom did not work and they were going to come and fix it but never did. The duvet cover had brown stains on it. The air conditioner sounded like a jet plane when it came on so we had to turn it off or we would never have slept. The breakfast, I assumed was a free continental breakfast, but we were charged a large amount for it. All in all we were not happy and would not recommend this hotel to anyone.

 

Not Recommended

Trip Type: Overnight Stay Review 3 of 9
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
1.0
Room Comfort
4.0
Room Cleanliness
3.0
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Yes (0)
No (0)
Needs improvement

We arrived and the elevator was not working. We had to carry our bags to the second floor. I had to leave some of my clothes downstairs and when I came down to retrieve them, they had disapeared. No one from housekeeping was there to enquire as to what had happened to them. I would recommend the hotel for proximety to the airport, not for an extended stay.

 

Not Recommended

Trip Type: Special Event Review 4 of 9
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Not Recommended

Trip Type: Business Review 5 of 9
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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very noisy and hard to find

very noisy and hard to find

 

Not Recommended

Trip Type: Business Review 6 of 9
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)
needs Improvement

the restaurant and bar are small expensive very low quality food.

 

Not Recommended

Trip Type: With Friends Review 7 of 9
Overall Rating
1.0
Hotel Service
2.0
Hotel Condition
2.0
Room Comfort
1.0
Room Cleanliness
2.0
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one real bad stay

I will never stay at that hotel again no way tell hilton to keep it and let paris run some more hotel in to the ground.

 

Not Recommended

Trip Type: Family Review 8 of 9
Overall Rating
3.0
Hotel Service
2.0
Hotel Condition
2.0
Room Comfort
4.0
Room Cleanliness
4.0
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Needs Maintenance

This was clearly once a beautiful property, but I found the maintenance level to be substandard in several areas. For instance, cracked/broken baseboards, wall covering/paint in poor condition, pool poorly maintained, etc. We had a good stay, but Hilton needs to fix up this property if it is to remain competitive.

 

Not Recommended

Trip Type: Rest and Recreation Review 9 of 9
Overall Rating
3.0
Hotel Service
2.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
2.0
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Guest did not leave a comment.

 
 
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