Hilton Tokyo Narita Airport

Shuttle stops running at 8 from the Airport, taxis at 11.

I spent the night at the airport due to a late flight. Can't get my money back, couldn't get to the hotel. Never would have booked this but the web site said 24 hour shuttle service TO the airport. Thanks Hilton. You lost a customer for life. And kicked off a vacation in the worst way.

Good Price if You need to Sleep

I was on a round the world trip and Tokyo was my last stop. I had not planned a lot of sightseeing just needed to rest and write before returning home. I saw a comment earlier saying checkin is at 3pm and arriving at 8am that was the response I received. Most hotels have early checkin but not here. This is a hotel for flight crews and they of course are allowed early checkin, but not the passengers they flew in??? The price of the hotel was great, but everything else was off the chart.

Decent if you're staying for a day or two

I stayed for a couple days and if was so-so, nothing to write home about. Nut hey, it was clean and the people at the desk were friendly. But the guy who takes the bags when you first arrives I forget his name but he ahas an attitude problem. Minus him it was nice.

Bait & Switch

On our recent visit to Japan, my wife, daughter and I checked in to the Narita Hilton hotel which we had reserved through Hotels.com. We had reserved a room for 2 adults and one 11 year old child. However, upon arrival at the Hilton Narita, we were given a room with only two twin beds--there was no bed for our child. When we asked about this, the clerk responded that we had booked this room through Hotels.com, which was at a discount, implying that we should not expect so much. When I asked where the child was expected to sleep, he suggested she could sleep in the small twin bed with one of us. Since an 11 year old is a large child, this would be impossible. The Hilton clerk acknowledged we had reserved for a child, but said we would be charged an extra 5000 yen to provide her a roll-away bed, which we reluctantly had to agree to. During our 11 day visit to Japan, we also stayed at the Hiroshima Prince Hotel, the Yaesu Fujiya in Tokyo, Ryokan Rakuchou in Kyoto, and Ryokan Misono in Kurashiki. Each of these hotels had provided a third bed for our child upon our arrival, without any question. This hotel also gives Hotels.com customers unrenovated rooms. If you want a renovated room, you must pay 1500 yen more per night. Additionally, they charge you 1000 yen each everytime you use the pool or health club, and a whopping 1800 yen a day for internet. Needless to say, you should not book this hotel. And Hotels.com should care that their customers are being disrespected and not receiving what they contract for and correct this for future customers.

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Use only for access to Narita

Not much selection for meals, walked next door for better food prices.