El Palacio Hotel and Resort

Worst I have ever stayed at

I did not expect a "palace" but this was the most disgusting place I have ever stayed. It is so old and has not been taken care of. Dirty, roof leaks, terrible bed linens, an air conditioner that was so loud we had to turn it off (let me remind you it was south Florida and 90 degrees)! If we had not booked this through Hotels.com we would have demanded our money back and walked out instead of staying the night.

OK

The pictures certainly fool. There was a roach waiting to greet us. The lady at the front desk was mean. When since is it wrong to ask questions? Other than that place was just ok. We just wanted a place to rest our heads after we partied.

Guest did not leave a comment.

Guest did not leave a comment.

Guest did not leave a comment.

terrible for the money

grounds and lobby are nice but the rooms are horrible! We went into the first room they gave us and could not breath the mold odor was so bad,looked at another room ,no better,third room wasn`t as bad until we turned on the a/c,again the smell was there.To late and pouring out so we stayed.Tried to sleep buy the train rumbling by blowing it`s horn and the smell made it hard! We do not recommend at any price!!

Needs Improvement

The hotel El Palacia Resort was not as I thought it to be.First they game us a room for a handycap person. The bathroom was very large for a wheel chair, no bath tub. The water went all over the floor used up all the towels to clean the bath room. It was a mess.We had to walk about a i/2 mile to get to the room on the outside of the building at night very close to a busy street not safe for two females. I was not happy with the room.

Could NOT Sleep

My wife and I stayed at this hotel the week of Feb 10 through Feb 14 of 2009 and could not have been more dissatified with this property. The room smelled terrible and the train noise was unbearable. The hotel is located at a major intersection with a ralroad crossing. The train passes at all times of the day and night (almost every 15 minutes) and blows a VERY loud horn everytime. You will never get a good night sleep at this hotel and it was miserable. I travel extensively and stay in many different hotels. I would highly NOT reccommend this hotel to anyone who desires a good night sleep. We also requested that the sheets be changed, but never were.

Needs Improvement

Train Runs Every 15 minutes cant sleep !!!! They blow the horn when the train goes by. Ant in room, on your bed also. Housekeeper went in my room with the do not disturb sign hanging on the door.Cigarettes butts behind dresser, stained sheets,book a week & left 2 days early.

My Stay at El Palacio Hotel and Resort

If you like the sound of trains late at night and in the morning. You'll love this hotel..

improvement needed

appeared dirty in areas, not in good neighborhood, rate OK

needs improvements

I had stayed here before when this was a Holiday inn years ago. And now the room that I stayed in had no extra lock on the door. The ceilings had mold on them, floors were very dirty anfd there was mold in the bath tub and it felt like something was jumping on you while you were sitting on the sofa.

Guest did not leave a comment.

Guest did not leave a comment.