Silver Cloud Hotel Broadway
- Recommend
- 99%
from $143.00
Lowest avg. nightly rate
This rate first available on Thursday, Nov 26
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Review Details for Silver Cloud Hotel Broadway:
- 99% Recommend
- 4.7 Average Rating
- 423 Guest Reviews
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- Recommended (417)
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Not Recommended
Trip Type: Business Review 1 of 6Silver Cloud Hotel
It is not mentioned that parking underneath the building is an extra 20.00 dollars so the cost is more than prepared for. The attendant at the desk was professional but not customer service oriented.
Hotel Response
Thank you for you comments regarding your recent stay at our hotel. I am sorry for the challenges you encountered regarding the parking charges and the service experience you received. The management and staff of the hotel prides itself on providing courteous and professional service and am was disappointed we did not meet that goal during your visit. All guest reviews - positive or negative - provide an excellent training opportunity for our staff. Your comments are much appreciated and we hope to have an opportunity to serve you again.
Not Recommended
Trip Type: With Friends Review 2 of 6Not worth the stay
Although the hotel property was good, our stay there was one of the most horrendous experiences I've had. We did not sleep at all the one night we stayed due to a loud, wild party next door that went on until about 3 a.m. and included screaming, loud banging and doors slamming. It seems in talking with the manager the next morning that a local person (from what I could see running in and out of the room, probably under 25) booked the room through a cheap third party vendor and proceeded to invite all kinds of people there to party. When we called the front desk, the man was not at all empathic and never sent security to check out the situation. Very bad time, especially because I probably paid more for my room than the inconsiderate trash next door.
Hotel Response
Thank you for you comments regarding your recent stay. Please accept our sincere apology for the challenges you encountered with the noise and service experience you received. Our staff is trained to handle situations such as these to ensure the comfort of all our guests and am sorry we failed to handle this situation accordingly. Our goal is to provide an excellent experience for all our guests and we hope to have an opportunity to serve you again!
Not Recommended
Trip Type: Family Review 3 of 6Needs Improvement and not the best neighborhood
Family trip. First time to Seattle. Good price for the hotel but was afraid to walk my family around the block to the ihop. There was a fire alarm our first night there so I had to carry my toddler down 6 flights of stairs only to sit outside in the heat. Turns out someone burnt food at the adjoining restuarant. On the plus side they had a free shuttle to 4 drop off points down town (this hotel is some distance from downtown not walkable with small children). Another plus was the free breakfast (it was very good)
Hotel Response
Thank you for your comments regarding your recent stay at our hotel. I was happy to hear that you enjoyed the shuttle as well as our complimentary continental breakfast. Thank you, also, for your comments and concerns regarding the fire alarm activation that occurred during your stay. While the activation of the alarm can be startling and disruptive, it is important to note the system performed in the manner it was designed; to notify the hotel of a potential danger. Although in this case it appears to have been a non-emergency, it is our sincere hope that you were able to quickly resume your activities and hope you enjoyed the remainder of your stay. Thank you again for your comments.
Not Recommended
Trip Type: With Friends Review 4 of 6Hidden Costs
When we arrived, there were so many hidden costs added to our total. The manager was not at all helpful with our concerns.
Hotel Response
Thank you for your comments from your recent stay. Please accept our apologies that the your concerns were not resolved to your satisfaction. The hotel does not assess any additional fees such as resort fees or package fees and am unsure what additional fees may be in question. Our hotel folios are itemized when printed for quick and easy identification of all charges posted to a guest account. Should you still have billing questions, the hotel staff would be happy to review. Thank you again for your comments, we look forward to our next opportunity to have you as our guest!
Not Recommended
Trip Type: Romance Review 5 of 6Not quite as nice as it should be!
We had a king Jacuzzi room and the nicest thing was the Jaccuzzi. If it wasnt for that the stay would have beena bust. The people at the front desk were snoody and rude. The access to the roooms was very akward. Overall I have seen bettter for less.
Not Recommended
Trip Type: Business Review 6 of 6Needs improvement
Felt some clerks were immature and made degrading comments when they thought we were out of hearing distance.
Hotel Response
We are truly sorry that you were offended by our Front Desk Agents behavior. This is especially saddening because Silver Cloud Hotel was founded on the motto of “Friendliness & Cleanliness”, and we follow our Value Statement, which is “If a guest leaves unhappy, we haven’t done our job.” We focus on making the experience of traveling happier and easier for everyone who chooses to stay with us. We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. I can assure you that we do not take your complaint lightly. We look at it as an opportunity to improve our hotel, and we accept the challenge to enrich your hospitality needs. We have begun putting a comprehensive plan in place to provide a more positive atmosphere behind our Front Desk. We have a wonderfully diverse and professional team in place here at Silver Cloud Hotel on Broadway. We pride ourselves on our service. We receive a tremendous amount of positive feedback from our hotel guests on a daily basis. It is very rare that we receive complaints, but it looks like we may have let our guard down and taken our eye off the ball.
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