Fortune House

Location.........that's about it.

If you need to be in downtown Miami,this is a good spot for the money. After that it's all down hill. Missing smoke detector, no lock on outside door, bizarre room layout- you had to sit sideways on the second hand store couch to watch the only TV. and no coffee pot at all, let alone coffee and filters.

Pictures are deceiving

stained carpet, outdated linen, tiles and appliances, tub floor was dirty, room was not ready upon arrival had to wait another 15 mins to get another room (needed approval from manager to give another room). Located in financial district (great for business trips, but not the quality). I was told I owed money for the valet parking when we didn't even have a car (settled, incorrectly charged to wrong room). Only pro to this hotel was the beautiful view from our room (obviously the other side is not a view at all, i think it was a view of a garage?) Definitely need a car, we did not rent one, though it is a 2 minute walk to the local metro (which was also ghetto). The hotel is also located a few blocks from the ghettos (the taxi took us thru the ghettos to get to the hotel).

Staff are horrible, Very rude, and take a year to check in

Staff are horrible, Very rude, and take a year to check in

Need Improvements

The Hotel itself was beautiful. The lobby also has a nice touch. The Front Desk associate wasn't friendly nor welcoming to the hotel. They appeared under staffed for valet parking. The Hotel also charges you to have your car parked in their garage per night, you would think since your staying their it would be included. Was close to the area I attended for my trip. The room was under expectation considering i paid for the bay view and wasn't much of a bay view. Overall I wasn't too please with my stay and would not recommended. I know I wont be stay there next year for the same trip.

Nice Room but staff and maintenance lacking

The room was a nice room however our toilet became clogged and overflowed. They said that they couldn't get anyone in until 8:o0 am and couldn't get us another room to stay in so we had to use the lobby bathroom. Then when the morning came we couldnt get anyone to fix the toilet until 10:00am. They kept saying someone was on the way but it took 2 hours from the time maintenance came in. In addition, we almost got stuck on the elevator. If they can get the staff together it would be a very nice place to stay.

Would Not Recommend

Honestly you get what you pay for. The room and bathroom were not very clean. The hotel staff at the front desk were not very welcoming or pleasant. You are mixed with tenants and hotel guests, very odd. Parking is expensive. The location is good though, but would not recommend this hotel to anyone.

Nickle & Dime; Bait & Switch: Poor Personel

Be prepared because you might get surprised with $60, $80 or more in mandatory parking fees depending on how long you stay. In my opinion, the management and customer service personel are very cold, uncaring and rude. The bathroom had something dark that I thought was mold or fungus in the corners of the shower area. I felt dirty and unfomfortable showering there. The bed was loud and creeked terribly each time I changed my sleeping position. The front desk lady could not have been colder or more rude in my opinion. Many places advertise that check in time is 3:00pm or even later but even those places let you slide and you can often check in around 1:00 or 2:00pm, not this place. I was definately not allowed to check in early.

What a mistake!

What a mistake it was booking this hotel! I have never met so many rude and unfriendly people in a hotel before. I thought there supposed to be some type of hospitality or friendliness. Well, don't expect to get it here. The rooms were not that all clean. Rust stains, hair on the floor, dirty tubs, and leaky faucets. Even the refrigerator was leaking and it smelled funky. Parking was a pain. They only have valet, which is fine if the one lane driveway wasn't backed up all the time. On top of that, they charge an additional $20 for parking for each day. Wish they would've told me that in the beginning. Hospitality at the front desk...well...there was NONE! They don't greet you or smile at you. They make eye contact and then look away. At times, there's no one at the front desk. People just seem to disappear and you just have to wait and hope a person will pop out from behind the desk in time. Worst of all was their restaurant. They were all grumpy because we had a free breakfast voucher with our booking. The restaurant manager was all grouchy and kept on staring at us when we went to get our breakfast. Hey, it was paid for through the booking of the hotel. There was no self-service for the coffee so they had to bring it to you. Well, it took them 20 mins. to get me a cup of coffee. I really dislike this hotel, management, hospitality and service, which there was none. For my first trip to Miami, I really did not enjoy my stay one bit. Take my advice, if you want service, friendliness and an enjoyable place to stay...DON'T stay at the Fortune House!

Needs Improvement

This extended stay hotel seems to be a result of the South Florida condo meltdown and it shows. While the hotel location and interior space is good, the interior condition, particularly the bathrooms need an overhaul. It was a 1-night stay prior to a cruise, so we were happy with the location and the staff was not only courteous, but provided excellent suggestions to places to visit in the nearby area.

"MisFortune" House

To all that may be considering this hotel, This was reviewed and given a three star rating, and I believe they are way off. Let's start at the beginning. To get into the room, you need to have the super strength in order to turn the key to unlock the door. Not once, twice, or three times did it take to get into the room. After asking someone to help, the person stated that he too was having a problem opening his door, down the hallway from ours. He even said that there was a trick to get in. Ok, finally through the door, we are met with a nice efficiency looking suite. The carpeting was stained, the couch was like sitting on a cinder block. The sliding glass door did not open and needed to be jimmied open. Once the door was open, there was no view to the water. In fact, after requesting the water view, the only view that we received was the pool next door, 21 floors below us. Ok, now for the bedroom. The oversized bed, was nice and comfortable, however, I needed a step stool to get up there. I am not a small person, over 6'2", and I had a problem getting into bed. Ok, not that bad. We needed to do laundry, and the washing machine and dryer were not even plugged in. And when we tried to plug it in, the plug was behind the machines in a closet that did not even fit the two machines. The bathroom was the final straw. There were no amenities, like the complimentary shampoo or soap. The towels were there, thank goodness, but there were other problems. The counter where the sink was coming off the walls. The molding was gone. It looked like they had just painted ten minutes before we entered the room. The bathtub had mold stains on the molding around the tub and some around the bathtub drain. For the money that was spent, for the area that we were in, I would have taken the money, and spent an extra $60 and moved up the street. Or, I would have taken the money and just gone home for the night. I am posting this because the reviews are wrong. The rating for this hot

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Good hotel, but NO WIRELESS INTERNET!!!

Very good hotel, except that there was no wirless in room!!! Cm'on, this is 2009!!!

Needs Major Improvement

When we first walked into the hotel it's very misleading because the lobby is beautiful and parking was only $5. However, as soon as we opened the door to our room all we saw was stained carpet, chipped furniture, and uncomfortable bedding.So, we decided to go down to the jacuzzi and it was freezing!!! We asked the maintanence man to do something about it, and he said he would be right back and never returned. The bed was very hard and uncomfortable. I will never stay here again!