Hacienda Hotel

Needs improvement

We checked in at midnight after a 6 hr drive and being exhausted. We got to our room unpacked and it appeared that the sheets had not been changed from the previous user and there was hair all over the bed and in the bathroom. You would expect that by midnight room service would have been performed. We weren't very happy having to pack again and wait to have move rooms. We got no apology or comps. A bit disappointed.

Lousy, lousy, lousy

Rooms were old and dingy. No fridge or microwave. Noisy. Service was aweful. Check in line was super long and no extra help to speed it up, parking wasn't close or convenient. And worst of all, I had a bit of dinner I wanted to warm up the next morning - no possibility of that. No microwave anywhere in hotel except in diner downstairs but diner staff was rude and wouldn't even consider the idea of warming up for me because that wouldn't make them any money. When you are passing by this dump, keep driving and save yourself the aggravation.

poor parking accomodations

parking is across a street in a questionable neighborhood for unaccompanied women at night.

Needs Improvement

The hotel is very old and needs updating. The room itself was O.K. and clean. It was convenient to LAX and their shuttle service was good. Would not stay for more than overnight.

COMPLETELY DISSATISFIED WITH ACCOMODATIONS

I have been to this hotel about 7 times and been here through all times of the year. The one and only thing I am dissatisfied is that when am here, they never ever have AC or heater. The previous time I was here, it was during the summer and I asked them if they could turn the AC on, they said that the maintenance would not do it because not enough people have requested it. Then, I was there in October and I arrived when it was very cold. I walked into a room that was freezing. I asked for a room on the first floor closest to the pool and jacuzzi. They gave me a room that was right next to a driveway and a huge truck kept coming in and out picking up linen. The guy saw me when I opened the window wondering what these loud noises where only feet from my door, the guy got out of the truck and talked to the security guy, both looked at me and laughed. I called the front desk and they said they would leave in 10 minutes. I then was still very cold and called them to see if they could turn the heater on. They told me last time I was here that the heater would be on during the fall and winter. Again, they told me that not enough people have requested it. I had 6 blankets ordered to the room. LA City Tours has a driver I know whom checks a room there and I met him the next day. When he arrived, he said his room was extremely cold. I vowed never, ever to stay at this hotel. The only reason this hotel is famous is because it's well advertised for Europeans. Every time I'm there, there are tons of Europeans, French, Germans, getting drunk in the outside area at night. These people make enough money to cover an AC and heater and I use to stay here only out of convenience to the 405 and area. However, I'd rather go to a motel 6 and they at least have a great flow of AC and heat! I'ts not worth staying here anymore.

Guest did not leave a comment.

Needs Improvement

I used to live in LA and had driven past the Hacienda Hotel countless times. It always seemed like a nice place. The lobby is very deceiving. You walk in and the hotel looks like it may even exceed your expectations. It is charming with a "Santa Barbara" feel to it. But, then you haul your luggage to the West Tower for a rude awakening. Suddenly, I felt like I was in a really cheap hotel. Everything is old and desperately needs updating. The place was clean and you can tell they try to do the best they can with what they have to work with. But the bed was rock hard and the room was so stuffy. I wouldn't stay here again.

Reserved and paid for upgraded room and got standard

It's a funky place. Not bad. Excellent location for airport travel. I reserved a king pool view room and got a queen with a view of the loading dock. No rooms left meeting my reservation and was not given a reduction in my bill.

Not Worth The Price

The Hacienda Hotel @ LAX. I was put into the wrong room at check in. After informing the front desk, they put me in the room that I paid for. However the Wifi signal was so low that I could barely connect and maintain a signal. Terrible internet service, that did not provide any alternative connections such as an ethernet port.

Guest did not leave a comment.

Tiny room, bad area, next to airport

Tiny room, bad area, next to airport

4 stars for the price

Room was very well kept. Very close to the LAX airport. Friendly bilingual staff. They have a travelers and Info Desk. Beautiful relaxing small individual courtyards and pool area. Lobby has a mini library with beach reads and cofee tables. Right next door to a restaurant and bar/dance club, steps fron lobby. Only cons: had to find parking out on public street (very minimal) before I sign in. They charge extra for hotel parking (per day)and cant park till you sign in. Hotel is divided into many different wings that stretch about a block which are separate buildings. This may be a pro if you're ok with taking strolls like me. Need to walk throughout the entire back end of hotel to get to the pool. I recommend getting a pool veiw room. Overall I give it 4 Stars for the price.

Great if u do not have a car because there convinient stores all around

The hotel is very old fashioned, the room is clean but everything else is not as satisfying.

old

the place was really old and the walls were like 2 inches thick.