De Keyser Hotel

Beware

This hotel does not deserve the 4 star rating that Hotels.com has given it. I checked in on a Sunday evening after a long day of travel. The individual at the front desk did not even greet me with a simple "Hello" or "Welcome" and seemed more annoyed that I was interrupting him than happy to have a customer. He proceeded to check me into a room that was good sized but full of steam as it had water running in the bathtub. After several attempts I was unable to turn off the flowing water. I carried my things back to the lobby and as expected based on his warm greeting earlier was not given any sort of apology. He said "Oh, I knew there was some room that had a problem. I thought the computer had blocked that room" Clearly he knew that the water was running in a room but nothing was being done to fix it. The next room was fine. A bit dated, but tolerable. After my long journey I was looking forward to relaxing in the "Relaxation Center". However, it was under construction. I had specifically selected a hotel that had a gym, but that was closed too. After looking at other review sites it would seem that both have been under construction for quite a while. They would be better served doing some renovation on the rooms which look like they stepped right out of 1985. Everything so far was tolerable, as you cannot beat the location. Steps from the Train Station. Walking distance to the center of the city, and great shopping. The real problem was in the morning. No Hot Water! Any time I would go to the front desk to complain there was a 15-20 minute wait to talk to anyone as the process at the front desk was horribly inefficient. Since I had already paid at hotels.com for the entire stay and the hotel doesn't give refunds for unused nights all I could do was suck it up and freeze while all the hot water in the building was running down the drain in the first room with the broken bath tub. You get what you pay for. Cheap. Good location. Bad Service. Dated Rooms.