Hotel Le Crystal
- Recommend
- 94%
from $195.00
Lowest avg. nightly rate
This rate first available on Tuesday, Dec 1
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Review Details for Hotel Le Crystal:
- 94% Recommend
- 4.8 Average Rating
- 64 Guest Reviews
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- Recommended (60)
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Not Recommended
Trip Type: Special Event Review 1 of 4Outstanding Hotel
Good place to stay but they need to fix the noise problem.
Not Recommended
Trip Type: With Friends Review 2 of 4Not worth the money
This hotel is billed as "luxury" and it sure isn't. The suite was small, which is okay..but a thousand little touches that could have made it luxury weren't done. The lighting is stylish but very poor and badly placed. The hot tub was not once hot during the entire weekend, despite my complaints. The pool was disgustingly slimey and obviously not kept clean. The staff were pleasant and friendly except for one who spoke in French in the elevator, commenting on me and my friend not being their "typical guests"...we were very casually dressed. Of course, she thought we didn't understand her. Location is good, staff friendly but the rooms are too small and not luxurious enough to warrant the price. You can do better.
Not Recommended
Trip Type: Family Review 3 of 4Beautiful Hotel Staff needs help
I was not satisfied with the front desk/concierge service except for one young man who was very helpful. My wife had notified the hotel/conceige of our anniversary and she promised something special which never was mentioned. The housekeeping staff except one young woman could not understand us or anything that was needed. Some of the staff were friendly, some appeared to avoid us all together. The hotel insisted that we had consummed wine, beer and tomato juice even though we showed several staff that the items were still in the room. We have stayed at other hotels comparable to Le Crystal and were treated appropriately and had no complaints. Would stay somewhere else.
Not Recommended
Trip Type: Not Provided Review 4 of 4Uncaring staff, don't value customers, new building with problems
There was a loud intermittent hum in our room. We realized we couldn't sleep with it going on and off all night. For one hour, we begged three times to be moved to another room and were repeatedly told there were no other rooms. A maintenance person came a few times without hearing the noise, when he finally witnessed it as it was fading out, he said it was a hair dryer! For the whole day? Desperate, we said we would check out and packed up and went next door to Novotel. When we came back to retrieve our luggage, the manager suddenly had another room, lower quality, that he could show us "At a discount". We had already booked next door. He told us we had to talk to the day manager to see if we didn't have to pay for the room! The next day the manager said that since it was a new hotel, there couldn't be a noise problem! Instead of investigating it! We paid a fee for the use of the pool and our food charges and were not required by law to pay for a room we walked out of. However, the manager spent alot of time jusifying not showing us another room. Spa personnel told us that the pipes burst on the pool floor a few weeks ago. the rooms are quite long and narrow, the bedroom, cell-like
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