Renaissance Cleveland Hotel

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Bad Service

I was very disappointed in my stay. I had booked the hotel becuase I was throwing a bachelorette party and we wanted to be close to downtown. There were 4 girls going to be staying at the hotel. When I went to check in (around 1:30pm), I was told that there were 5 weddings that weekend and we would be in a room with one king bed and we could have roll away cots. I said that was unexceptable because I needed 2 beds for 4 people. There was no way I would make out of town guests sleep on a roll away cot. I was very up set and another employee came over an looked at the screen. She typed in some inforamtion and some how an room with 2 king beds "magically" became available. We got up to our room and my friend and I wanted to go swimming. We went to the pool and there was only 1 towel to use at the pool. You would like that with having 5 weddings there would be a sufficient amount of towels. We left the pool area and there was a man on our floor sitting in a chair dressed in a suit asking anyone who came off the elevator if they needed help finding their room. I assumed he worked there so I told him the situation about the pool towels and he said he would get someone to get towels. We went back to the pool about an hour later and there were still no towels. When we checked out the following morning the guy that checked us out was the same guy that checked us in. He asked how the stay was and I told him everything. He said he didn't know the man sitting on the floor and said that it wasn't one of their workers. He said that we should have called the front desk. How would I know to call the front desk when there is a person sitting on the floor directing people, I thought he worked there. I was very unsatisfied with my stay. I felt the price was too high for the disappointment that it created.

Rooms need major renovation

Stayed in a suite very spacious. Furniture old, some broken,room was musty. Bathroom floor urine stained marble. Just a major disappointment.

Halls of Must

Wonderfully historical lobby area is about all that is alluring with this RH. Once I made it to the seventh floor - an odor of must and mold (similar to urine) smacked me in the face -- hotel instantly lost ALL of its allure. Never smelled such in any 2 or 3-star hotel. Rooms require major upgrade despite the interesting antique feel. I expected plush bedding but didn't find it. Free parking was part of my package, yet I had to 'convince' front desk staff twice to exclude parking fees from my bill. Directions to local eateries was barely legible. Staff really didn't care much. Bellmen and parking attendants spent more time chatting amongst themselves than attending to hotel guests. Won't stay there again. Perhaps I should attribute it all to the reputation that is Cleveland!!!

Overbooked

When we checked in, even though we booked a room for 4 people. They only had 1 room with 1 bed. They told us to go to another hotel. I wasn't leaving that counter. It took them awhile to fix the problem. They did end up giving us a "meeting room" with a murphy bed. Not as comfortable. but at least we had a place to lay our head.

Never Again

I've stayed at several Renaissance Hotels in the past. This was the absolute WORST experience I've ever had with a RH. They weren't able to provide me with the room I booked. They offered me a roll away bed and then failed to provide it. I called to ask for it when we returned for the evening and they informed me they were sold out of them. The room smelled of mildew and was the size of a postage stamp. There was no coffee pot in the room. I was embarrassed at inviting my friends there for a fun night in the city. The only plus was the location was convenient to many restaurants and lounges. Thats it!

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To much money for what you get

The package I purchased was to include Parking and Breakfast for 2. When I checked out I received a bill for overnight parking. When I called the front desk I was told that it was a mistake and then was charged a tax instead. I was not expecting to pay that. In addition, when I ordered breakfast I was told that there was a monetary cap on breakfast. The food was very expensive and two people could not eat on the amount given. I was so disappointed. I feel that for the amount of money I paid for one night, the service, lack of courtesy from the front desk and lackadaisical attitude from room service, I will not stay at this hotel again.

Shoebox Room

Going through Hotels.com, we got a great rate on the hotel; however, if we would have paid the full price rack rate, I would have been rather irate. The room was no AT MOST 14x8 and the bathroom was only big enough for one person in at a time. It is interesting the photo gallery only show the suites and not the standard guest rooms. We stayed in the hotel because it was the guest hotel for an event we attended. In retrospect, it would have been much better to stay two blocks over at the Hyatt and walk to the Renaissance Hotel.

Okay for 3 star hotel.

VERY noisy. My boyfriend and I were woken up at all hours of the night because of people in the hallways and in their rooms. You can hear someone if they're going to the bathroom in your room. We barely got any sleep. Hotel did allow for later check out because of this but either way it wasn't exactly what I was expecting. The pool and entire area by the pool was freezing. Chipping paint in rooms and extrememly small from what the pictures looked like. Probably wouldn't stay here again but its okay for one night stay with one person.

Needs improvement

We checked in at 3:00 pm and the original room ordered was not ready..We neede to be ready for a benefit that we were attending at 4:30 They ended up putting us in a room that was old one tv didn't work remote didn't work shower way outdated etc. etc. I was a little disappointed..Needless to say my wife also.... We also requested a later checkout and they declined

Expected more

This hotel was expensive so I thought the staff would have more friendly and the room would have been larger. I called for room service to bring me coffee and they said use the coffee pot that was in the room. It didn't work right so I had to get dressed and go down stairs.

Guest did not leave a comment.

Guest did not leave a comment.