Manchester Grand Hyatt San Diego

Get there before 10 pm

The late staff was not helpful and they were incredibly slow. I would recommend for the money to stay somewhere else.

Not what one would expect

$32 to park, $20 for internet, $10 to use the exercise room, $5 to use the elevator(just kidding about that last one but seriously there is a fee for everything in this hotel!) Hotel is in a great downtown location. Rooms are dated big time for the quality of hotel this is supposed to be. The rooms are not that luxurious, looks like they cut corners on decorating to save money(CRT TV's seriously?). Bath rooms lack sophistication, just an open space no separate shower, tub or lavatory space. Front desk staff are incompetent and are not empowered to handle even the most mundane issues.

good hotel but not worth

in website, it was told parking rate is 14 and they charge 22 when we arrive. They charge everything : breakfast, internet, pool.... not worth!

Try the Marriott or another close by

Checking in on Saturday for 3 night stay, there was a hotel party at the swimming pool with a loud band until 1 am all we could hear in our room was the thump of the loud base. Of course the Manager and Asst Manager were not taking phone calls.....( we were on the 12 th floor )

Hidden Cost

The hotel charges for parking $22 for self park and $32 valet per night. We did not found out about this until after we booked our room.

OK

Walking into the hotel I thought I was in a 4 star hotel, but then went to my room and that changed and I felt like I was in a motel. You could see paint scraped off and see the wood underneath the sink that should have been painted. I stayed in the Harbor Tower and I think the Seaport tower is probably a better stay but more expensive since it has the suites it seems. An OK stay but I'll look for somewhere else next time.

Too noisy, little concern for customers

Stayed over weekend. Beautiful view on 28th floor with window that opened to let in fresh air. Problem was, the hotel's club was an outside venue on the 3rd floor. Needless to say, loud club music is not conducive to sleeping. At midnight, I finally feel asleep with a pillow over my head and the window closed. Let management know, no change in loudness of music. Also spent 45 minutes looking for a parking space, ended up parking in valet area(then had to worry about being towed). Cost $22 dollars per night yet did'nt seem to have enough customer parking. Lastly, had a beautiful pool but it was closed for a private party (convention group) after 4pm on Saturday. Just seemed like hotel had little concern for regular customers..

Nice stay

The location and cleanliness of this hotel was great. The customer service was good, but the room comfort was not what I expected from a 4 star hotel.

Expected more...

Pros- decent room with view of water, and outstanding service. Cons- Bed was not comfortable for my taste, and the room was quite noisy. The train and the trolly both going by all day and evening, hallway doors slamming etc. Keep in mind that there are fees for parking, internet and the gym.

Overall Experinence

The customer service was top notch in every way. The food in the hotel is expensive and not good. The room was a little shabby. Food from previous guest was left in refrigerator and the iron was missing. Bathroom ceiling in poor shape. A/C barely functional. Nice public areas.

A grand lobby, that is about it.

This hotel has comfortable beds and a great lobby, that is about it. I bought a Regency Club room and was placed in a standard room with more pillows but was given access to the regency club, not worth the fee. The regency club is way overpriced. Not a bad deal at the standard room rate. Valet is very expensive. After hours staff not a strong point.

nice hotel but have to pay a fee for small things that should be included

the hotel location is very close to downtown glasslamp quarter with many great restaurants. no problem finding a place to eat but trying to find parking in the area is quite difficult. it has a nice swimming pool and plenty of chairs. on the same level as the pool's there are two ping pong tables, 1 Foosball, and other games that I play with my kids. I don't like that the hotel has a fee for their gym/workout room, internet access, especially a parking fee of $22 per night for self parking. I don't mind staying there again, I'd recommend it too, but I might look for other hotels next time.

really poor service

Checked in went to our room and it was not made up yet. Called the front desk and they said they would send someone right up with a key to a different room. Waited a half hour and called again to start the process all over. Took an hour to get into a cleaned room. This was just the start...worst service I have ever encountered and I travel a lot.

Guest did not leave a comment.