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The Ritz-Carlton, Kapalua, Kapalua, HI

The Ritz-Carlton, Kapalua

Star rating: 5.0 of 5
1 Ritz Carlton Dr
Kapalua, HI, 96761
866-539-0036
Average Rating
4.6
Recommend
94%
17 Guest Reviews

from $298.00

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Review Details for The Ritz-Carlton, Kapalua:

  • 94% Recommend
  • 4.6 Average Rating
  • 17 Guest Reviews
Hotel Service
4.5
Hotel Condition
4.9
Room Comfort
4.9
Room Cleanliness
5.0

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All Trip Types
(17 ratings)
Average Rating 4.6 of 5
Business
(0 ratings)
Average Rating 0.0 of 5
Romance
(5 ratings)
Average Rating 4.4 of 5
Family
(8 ratings)
Average Rating 4.6 of 5
With Friends
(0 ratings)
Average Rating 0.0 of 5
All Others
(4 ratings)
Average Rating 5.0 of 5

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Recommended

Reviewed by a hotels.com guest on November 11, 2009 Trip Type: Romance Review 1 of 17
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Fabulous Hotel

This hotel deserves a 5++++Star rating. Our vacation at the Ritz-Carlton, Kapalua was absolutely perfect. I was there 12 years ago and was extremely happy with the hotel. This exceeded our expectations. The property is very well maintained and the hotel was completely renovated. Our room was upgraded to a residential suite and was extraordinary. The personnel in the hotel were excellent,and the Concierge people were exemplary. They also had a shuttle service at this hotel that was like your personal driving service to all the restaurants and beaches in Kapalua. As you see I cannot say enough about our experience.

 

Recommended

Reviewed by a hotels.com guest on July 26, 2009 Trip Type: Romance Review 2 of 17
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
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Top of the Line Hotel

We stayed in a beautiful suite overlooking the pool and beach. We ate breakfast on the upper deck overlooking the beach and pool. It was magnificent.

 

Recommended

Reviewed by a hotels.com guest on July 14, 2009 Trip Type: Romance Review 3 of 17
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (1)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on April 16, 2009 Trip Type: Family Review 4 of 17
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (1)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on March 28, 2009 Trip Type: Rest and Recreation Review 5 of 17
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)
Great Hotel

This hotel is worth the money. The customer service is extraordinary and the surroundings are beautiful

 

Recommended

Reviewed by a hotels.com guest on February 10, 2009 Trip Type: Romance Review 6 of 17
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (1)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on February 7, 2009 Trip Type: Not Provided Review 7 of 17
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (2)
No (0)
Wow

This was the perfect get away vacation spot. we will definetly be back. I would change the time of year because in February that side of the island was a bit cloudy and rainy. The hotel was great the drinks a bit expensive but the food was awsome.

 

Recommended

Reviewed by a hotels.com guest on January 23, 2009 Trip Type: Family Review 8 of 17
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (1)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on January 19, 2009 Trip Type: Family Review 9 of 17
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
5.0
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Yes (0)
No (1)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on January 13, 2009 Trip Type: Family Review 10 of 17
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (3)
No (0)
Wonderful Hotel and Location

The Ritz is beautiful as is the surrounding area. The pool is wonderful, the staff is incredibly gracious, and the restaurants were amazing. Overall, it was a great place to stay. The only complaint that I would have is that the walls are very thin in the rooms. We were traveling with our toddler and I was concerned that we were disturbing people when she cried at night because we could hear the conversations of our neighbors and anyone in the hall crystal clear. We didn't receive any complaints and our neighbors were reasonably quiet, but we could hear their discussions at 6 am.

 

Recommended

Reviewed by a hotels.com guest on September 8, 2008 Trip Type: Family Review 11 of 17
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
No (0)
Fabulous Stay

On top of booking a terrific deal here on hotels.com, the Ritz upgraded us to a deluxe oceanfront room. The renovated rooms are very appealling in a Hawaiian/Asian theme and the grounds/pools are terrific. Breakfast in enclosed (great to avoid birds) Terrace restaurant was very good as well while still offering fabulous resort/ocean views. Service (pool side, beach and restaurants) was very attentive, and they really aim to please. The Ritz Carlton is truly a luxurious Maui destination.

 

Recommended

Reviewed by a hotels.com guest on September 4, 2008 Trip Type: Not Provided Review 12 of 17
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (1)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on August 18, 2008 Trip Type: Not Provided Review 13 of 17
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (2)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on August 18, 2008 Trip Type: Romance Review 14 of 17
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (2)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on April 19, 2008 Trip Type: Family Review 15 of 17
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (5)
No (0)
Fantastic facility

The Ritz-Carlton Kapalua lives up to the high standards that name Ritz imply's. For the moment we arrived at the valet stand until our stay end we were greeted by every employee we came in touch with. The facility was clean, bright and very well appointed. We are already planning our next visit to Maui

 
 
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