Kyoto Grand Hotel and Gardens

$24/day parking!

They did not inform me when I checked in. I stayed two nights and the lady told me that your parking fee is $24. I did not know it is $24 per day. The room was cleaned but everything is just old. The carpet,shower tub and lamp definitely neeeded to be replaced.

Not what I'd expected

The service was horrible, took about 20 mins before we got checked in. The establishment was understaffed. The room was different from picture seen on the website. Overnight parking for hotel guest cost $24.00. NO LATE CHECK OUT and hotel was old and messy. I would not stay there again or recommend anyone else to.

Needs Improvement

The beds were hard and not comfortable. We had to call housekeeping to come clean our shower when we checked in, it looked like the shower had backed up into the tub and then drained again leaving it very dirty. Needed a bellman on Sunday morning, there were none to be found. The lobby is gorgeous but I expected a lot more from the rooms. It is not at all how it is advertised.

Guest did not leave a comment.

Not a great experience

No easy access to internet, just 3 machines in the business center , always occupied, Unresponsive staff inside the restaurant. Location not great for anything other than Japanese food.

Dirty bathroom but gerat location

Self-parking was $24 per day. We were assigned a room at 4th floor. Nearby police and fire departments were not sky about using their siren 3 in the morning. The noise would wake anyone up. It happened both nights we were there. The hotel only upgraded the headboard and wall paper behind the bed. The rest of room was dated, especially the bathroom. The bathtub was cracked and covered with stint.

Guest did not leave a comment.

Beware of the $24/day parking

and $30/day valet parking

Not the best choice

Not too bad for the price, room clean and comfortable. But too far from everything (Hollywood, Santa Monica, airports...). Need double glazing and less loud air conditionned. Neighborhood is not nice especially at night. And personnel not that nice...

Needs improvement

When considering this hotel for its price, please keep in mind that self-parking is an additional $25 and valet is $30. You could try looking for parking on your own, but to be honest the surrounding neighborhood looked a little iffy and I don't know how safe it is to walk at night from where you parked back to the hotel. My only annoyance with customer service was the front desk, as I was asked to wait several minutes for check in and check out. I felt that dealing with customers and their needs should have been their first priority. As other customers have mentioned, the carpet needs either an update or a deep clean. And I also noticed a black smudge mark on out fitted bed sheet. Fortunately, I was too tired to make a fuss about it. Overall, the hotel was fine for one night stay. But I felt that it wasn't worth the money we paid for it (And it was discounted at that). I would have rather stayed at a motel.

Standard Hotel (Not Japanese)

Over all the stay was good and the hotel was decent. The lobby is beautiful but it does not depict the hotel as a whole. I was told the room I chose was newly remodeled. If that was the case the hotel needs to hire a new contractor. The bed was comfortable but besides that the room felt old and dingy. Not a bad price for the area.

Guest did not leave a comment.

Ticky Tacky Totally Whacky!

There was a used towel in the bathroom and a wad of hair in the toilet. The staff was rude and unhelpful, the decor was super tacky and not fitting with the theme of the hotel, which was clearly Asian, but decorated like tacky gold Vegas. I was told the buffet was free, but was not, I paid way too much for eggs. The room smelled, parking was $24 a day with no other choice, the phone kept ringing with on one on the other end, they came to clean the room even though I used the door hanger to signal them not to enter, I was in my underwear just out of the shower when they entered. Everything was wrong, and not just by a little, but by a lot. Things were wrong that common human courtesy and a level of common sense would have cured. Do not stay here unless the cardboard box that is the other option has no air conditioning. Avoid at all costs.

so so

self parking is $24 a day.