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Sheraton Kauai Resort, Koloa, HI

Sheraton Kauai Resort

Star rating: 3.5 of 5
2440 Hoonani Rd
Koloa, HI, 96756
866-539-0036
Average Rating
4.0
Recommend
93%
28 Guest Reviews

from $169.00

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This rate first available on Wednesday, Nov 25

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Review Details for Sheraton Kauai Resort:

  • 93% Recommend
  • 4.0 Average Rating
  • 28 Guest Reviews
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.2
Room Cleanliness
4.3

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All Trip Types
(28 ratings)
Average Rating 4.0 of 5
Business
(1 ratings)
Average Rating 5.0 of 5
Romance
(7 ratings)
Average Rating 4.4 of 5
Family
(7 ratings)
Average Rating 3.7 of 5
With Friends
(6 ratings)
Average Rating 3.8 of 5
All Others
(7 ratings)
Average Rating 3.8 of 5

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Not Recommended

Reviewed by a hotels.com guest on November 17, 2009 Trip Type: Romance Review 1 of 3
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
3.0
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No (1)

Guest did not leave a comment.

 

Not Recommended

Reviewed by a hotels.com guest on August 14, 2008 Trip Type: Special Event Review 2 of 3
Overall Rating
1.0
Hotel Service
2.0
Hotel Condition
2.0
Room Comfort
2.0
Room Cleanliness
2.0
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Yes (0)
No (5)

Guest did not leave a comment.

 

Not Recommended

Reviewed by Paige from Seattle, WA on November 14, 2007 Trip Type: Family Review 3 of 3
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
2.0
Room Comfort
2.0
Room Cleanliness
2.0
Was this review helpful?
Yes (4)
No (0)
Horrible hotel, poor customer service, terrible experience

We did not encounter a single person at the hotel with good customer service skills. We were charged $50 extra due to another family member staying in our room and $15 for a resort fee even though the ammenties that were provided by the resort fee weren't available the evening we stayed there. The "courtesy room" which was to be available for us to shower in before our evening flight was not cleaned between other clients. A maid barged into our room at 8 AM after a single knock at the door. There are much better and more cost effective options in the Poipu area. We will not return to the Sheraton again.

 
 
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