Crowne Plaza Cleveland City Centre

Guest did not leave a comment.

Goodbye Clevelane

We stopped here for a night on a drive back to Chicago from New York. The plan was to get in late, crash, and check out the Rock and Roll Hall of Fame in the morning. We found the room listed for a reasonable price for a king suite and booked it. We give this property mixed reviews. There were a few things we liked about it, but a few things that needed work. First of all, we booked what was listed as a “Lakeview suite.” Upon checking in we discovered it had no view of the lake. We were not tremendously disappointed, as a view of Lake Erie isn’t exactly the same as an oceanfront view at the Westin Maui. Still, they had advertised a view and we did not have one. I asked them to change our room at the front desk to a room with a view and was informed that they didn’t have any more king suites available on higher floors – the floors that actually had views. I asked why WE didn’t have a king suite with a view, as our reservation indicated. The friendly woman apologized and said that all rooms on that side of the building are called “lakeview,” even though the ones on the lower floors don’t have a view of the lake. So, technically, we were in a “lakeview” room…even if technically we had no view of the lake. Go figure that one out. The hotel also had a pretty bad funk, from the moment we stepped off the garage elevator, down the hallways, and right up to our room, where, thankfully, the funk ended. The room itself smelled fresh and was exceedingly large. It was actually more space than we ever would have needed…and almost seemed a waste of space considering the lack of furnishings. The king size bed was nice, and comfortable. We enjoyed a simple breakfast buffet at Pimento’s as part of our stay, but were only given two breakfast discount coupons with our stay…even though there were three of us in the room. “Sorry, sir, we can only give out two per room.” Free wireless access was a big plus considering how so many properties gouge their guests with exorbitant access f