Crowne Plaza Cleveland City Centre

Wonderful service

The staff was very helpful and friendly. Driver Tony was courteous. The only thing missing was a microwave in our room.!

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"Please read my review!!"

I should have read everyone elses review because of course I wasnt warned while looking at their site that their was a price to park at their hotel. When we got into the room I noticed a spoon with what looked like a days old spoonful of chocolate. We had a small problem with the heat but the second night it worked alot better. These were all little things but it didnt ruin my stay. The view from our room and the surrounding area made it all worth while.

great hotel

great place to stay.... walking diastance to the indians game!!!! absolutely gorgeous view of the lake!

Great Price!

I stayed here the night before my med school interview at Case Western. For the price I paid, I was very satisfied with the caliber of room I got. The bed and pillows were very comfortable and the bathroom was really clean. I also pre-ordered breakfast room service and it was brought at the time I requested and was delicious and large for the price. My only qualm is that I was charged a lot to park in the garage, even though that was not mentioned at check-in when I gave them my parking ticket. The restaurant in the lobby has pretty good food for descent prices.

Outstanding

A Beautiful Hotel!

outstanding hotel

loved this hotel and its location of walking distance to the browns stadium and the flats

Disappointed

Having stayed with other Crowne Plaze hotels in the recent past, we were very disappointed in the Cleveland property. Until 12 months ago, the property was a Sheraton. In a year's time you would expect upgrades or remodeling to be in evidence. Everything is worn down or worn out. The restaurant is in the basement, so you miss out on the cityscape and Lake views. (WHO made that design decision?) Absolutely the best hotel location if you're interested in the Great Lakes Science Museum, the Rock Hall of Fame, or Browns games. Theatre district was a bit of a walk, but still do-able. Our sense is that the property is understaffed and has not received training in area sites and activities. They could not provide a walking map of the city. Rather than give us directions to specific sites, they told us "Oh, that's a tourist thing. There's probably a flier about it in the rack over there. You can find their phone number. Or we can look it up for you." (True....it happened twice with different desk personnel.)

Fine Hotel

Hotel would have been given a higher rating if elevator service would have been better Service was slow at all times of day.

Guest did not leave a comment.

Good Value

The hotel is 3 blocks from the Rock and Roll Hall of Fame. Clean rooms. Very friendly staff who are eager to please. I will definitely stay here again.

Guest did not leave a comment.

a little pricy, but overall a nice place to stay.

The hotel was nice, a little pricy for just 2 days but our room was very clean and comfortable. We had an abundance of pillows on the very comfy bed. When checking in I mentioned we were in town to see the Detroit tiger/Indians game for our anniversary and the desk clerk gave us free breakfast. Surrounding area has lots of bars/restaurants within walking distance as is the stadium. the only problem we encountered were the elevators. Our room was on the 20th floor and after a game you can have a lengthy wait and when checking out on a sunday, but we would definately stay here again.

Some Good Some Bad

My husband and I stayed at the Crowne Plaza Cleveland City Centre this past weekend. The hotel was easy to find, and the parking ramp was right next door. We parked ourselves but there was also valet available. We got there right at 3:00 (check-in time), and found a line of 15 people waiting to check in. They had one person working the desk, and we waited half an hour to get up to the counter. I would think that they would have multiple people working the desk at check in. The gentleman that did the check in was very nice though. Our room was on the 10th floor. The halls were dark and just felt dirty. There was no ice machine on our floor. Our room on the other hand was great. It was clean, spacious and had a great Lake View. It did not have a refrigerator (as most rooms do these days), I guess it must have been extra. The walls from room to room must be paper thin because we could hear every word the room next to us was saying. In the morning housekeeping walked right into our room without even knocking at 10:30am. The location of the hotel was great though, and probably the only real good thing about staying at this hotel. It was a few blocks walk one way to the Warehouse District, and a few blocks walk the other way to Progressive Field. Next time we go to Cleveland we will probably try another hotel near by instead.