Hotel Du Fort

Needs A Few Things

Good location. Clean and comfortable rooms. The front desk staff could not care less that you're there. Eye contact takes remarkable effort. No bathroom hairdryer. One-computer "business center" closes by 11pm. Proof required beyond the booking printout that you qualify for a breakfast coupon.

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Terrible Service

First off, I was as satisfied as should be expected with nearly every part of my experience with Hotel du Fort, except the treatment of me and my friends by the staff members. By all means, stay here if you enjoy being treated like dirt for being an American. Upon arriving at the hotel, there was a problem with my reservation, and I was made to sit in the lobby for approximately twenty minutes while they "corrected" the problem, an excessive amount of time considering there were rooms available. On four occasions, housekeeping and other staff members simply walked into our room without knocking, and accused us of things we did not do and threatened to charge us extra for messes that are to be expected when four people share a hotel room, and that did not involve anything extra than vacuuming the floor, something which I would assume they would do anyway. Some crumbs had merely fallen on the floor and needed to be vacuumed up, something that probably took her five seconds in all. My friends and I even cleaned up the room ourselves before they came in to make their job easier. All in all, I was baffled by the rude behavior, especially when the cleaning woman and her supervisor burst into our room and talked down to us so condescendingly. Basically, I would never recommend Hotel du Fort to anyone, and I certainly would never stay there again, and I sincerely hope that this review helps someone avoid this extremely rude hotel.

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Better location, please

This hotel was satisfactory, however, the location was not. It was in a shadier area of downtown Montreal, with a vocational school right next door to it. I did not feel particularly comfortable staying there.

Poor customer service

The hotel has two elevators used both by clients and the service staff. For four days in a row one of the elevators was out of order contributing to sometimes 4-5 min long waits. Worse, there was no notice apologizing and explaining the situation. One can feel that the staff does not have experience with customer service.