Best Western Lake Buena Vista Resort Hotel - Downtown Disney

Ok Room

Hotel itself was located in an excellent location. Very close to Disney, but the overall cleanliness was disappointing. The first room we were placed in had a cockaroach, the phone was not working, and the bathroom did not look clean, so we asked to be switched to another room. The new room was a little better, but a light bulb was out, so very little lighting, and again the phone was not working.

Ok Hotel Great Location

This room was ok for what we paid. There were limited TV stations on the TV and the room thermostat was set at a certain temperature and I was unable to turn it down or up (I like the room a bit cooler at night). I am guessing this is to save them money. We ate at the hotel restaurant and did not like the required 15% gratuity being automatically added to a party of only 2. The waiter didn't even check on us or offer a drink refill (why should he offer great service, he gets a great tip anyway). Other than that, it has a great Downtown Disney area location. Might stay here again, but probably not.

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Nicely average

We had a nice stay, but when checking out we were to pay for the resort fee. There were several charges added to our bill. We did not use room service or their restaurant. When the desk clerk tried to explane what the charges were for I told him that we had used neither. He printed up another bill, this time there was a valet charge for 3 nights of parking and I told him that we had not used that either. That time he told me that is was someone elses mistake and that I would have to wait for his manager to get there. We were already late that morning, I was getting mad, then all of a sudden things were somehow "cleared up". I was disgusted being treated as if I was not supose to check over the bill, but just pay it. I can understand how extra cash is made by those very busy Hotel chains when they can throw on a few extra charges to an already very long check out bill.

Not Your Best Option

I've stayed in several hotels in the Downtown Disney area, and this is my least favorite one. When we arrived in our room, I realized we only received 2 room keys instead of 3 like I had asked for. This wasn't a huge deal, but it was something I had requested of the desk. Then, later we tried to get online on my fiance's iPod, and their wireless internet didn't work in our room. We found out that there was a keyboard associated with the TV so we thought that maybe we could access the internet that way. When we tried that, our remote for the TV had dead batteries, but it didn't matter because the TV didn't work when we tried to change the channels manually anyway. We only stayed the one night, and it was late, so we decided to let them know in the morning. When we told the front desk about the TV situation they brushed us off and acted as if we weren't there. Overall, there are better places to stay in Downtown Disney. Spend the extra money and stay at a different place.

Surprise mandatory resort fee

Upon cheking in I was told that I had to pay a mandatory resort fee of $7.99 per day to cover for internet and transportation usage even though I did not have the need to use those services. This was a surprise charge because it was not part od the Hotels.com price. Beware.

Won't Fall For That Again

The location was great, but as far as we were concerned, that's where it stops. The front desk upon check in, suggested we stop by their customer service desk. They give you a couple of cheesy coupons and want to you go sit through their 90 minute presentation about their vacation club. The rooms look like the last time they were remodeled was at the end of the Civil War. If you could get the strength to open the sliding glass door to the "fully furnished balcony", they squeezed 2 chairs and 1 small table on the 3 foot wide deck for the family to watch the Disney fireworks. Then if you could muscle the door closed again, it didn't have a lock. When I tried to close the drapes, the rod fell off in my hand. If you wanted your room clean, you need to be out by 9am or the maids would move on. It was a good thing we didn't spend much time in our room or hotel.

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Spend a little more and go elsewhere

As someone who travels fairly often, this was our first trip to Disneyworld. as most do, we were looking to have the best time along with being economical. my one advise is.....SPEND A LITTLE MORE MONEY AND GO SOMEWHERE ELSE. It was nice that there was a shuttle, but it was always late. try another hotel or stay at the disney resorts where transportation and meals are included. this hotel was very dirty and it amazed me how the staff knew nothing of the surrounding areas including the times of their own shuttle buses to and from the parks, what reseraunts were around (which they said there were none and the are plenty)..pretty much anything. although it was fairly cheap i am sure it would have been less of a hassle to go somewhere else. HEED THIS WARNING for your ouwn sake. 2 good things at this hotel: a) most of their food and b) walking distance to downtown disney.

great location fair accomadations

close to downtown disney thats the best it gets, bar drinks way over priced and not very good. Room was ok nothing special. would not return to this property

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Terrible Hotel

This hotel is terrible. The air conditioner noisy and outdated. The water was hard to turn on and very loud. The people working here are rude and hung up on us when we were asking a question. The food was awful and I do not suggest the buffet. The only good thing about this hotel is the location. Other than that, look elsewhere.

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