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Chelsea Inn, New York, NY

Chelsea Inn

Star rating: 1.0 of 5
46 W 17th St
New York, NY, 10011
866-539-0036
Average Rating
3.3
Recommend
60%
20 Guest Reviews

from $172.00

Lowest avg. nightly rate

This rate first available on Wednesday, Nov 25

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Review Details for Chelsea Inn:

  • 60% Recommend
  • 3.3 Average Rating
  • 20 Guest Reviews
Hotel Service
3.6
Hotel Condition
3.4
Room Comfort
3.2
Room Cleanliness
3.3

Nothing is more important than the opinions of our guests.

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Average Rating by Reason for Trip:

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All Trip Types
(20 ratings)
Average Rating 3.3 of 5
Business
(6 ratings)
Average Rating 2.8 of 5
Romance
(1 ratings)
Average Rating 4.0 of 5
Family
(1 ratings)
Average Rating 2.0 of 5
With Friends
(3 ratings)
Average Rating 3.7 of 5
All Others
(9 ratings)
Average Rating 3.6 of 5

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Not Recommended

Trip Type: Business Review 1 of 8
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
2.0
Room Cleanliness
2.0
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Bring your own blankets

Location was perfect for a convention I attended in area. The bedding smelled vert bad, as though not washed on months. Bed was very uncomfortable. Room and bath were clean.

 

Not Recommended

Trip Type: With Friends Review 2 of 8
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
2.0
Room Cleanliness
1.0
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Stay Away

I called the hotel and they said I would get a room with two beds. When I checked in I was given a room with one bed, but they brought a roll-away (which barely fit in the small room). There were blood stains and hair on the pillow in the closet (and I documented that with pictures) to be used for the roll-away. There were also stains on the sheets that they brought for us to use on the roll-away. I also found stains on the bottom side of a pillow on the bed. I slept on top of the sheets in the bed, but I felt dirty even doing that. We checked in and then went out to tour NYC. When we returned to the room around midnight, we found that our semi-private bathroom (shared with another room) was out of toilet paper. There were no additional rolls of toilet paper in the bathroom or our room, and no one was on duty at the front desk. We had to wait until 9:00 a.m. to get toilet paper. That is unacceptable. If no one is going to be on duty at the front desk, it is their job to have extra toilet paper in the bathroom or closet. Once we finally tried to get to sleep, that was difficult because we could clearly hear horns honking and glass breaking outside because the windows were very poor and let in a lot of noise. The hallways had a dirty smell to them, but the rooms were ok. The continental breakfast was a joke as well. I thought I was getting a good deal for the money, but it turned out to be a nightmare. I was on the phone with Hotels.com at 12:30 a.m. and then again after 9:00 a.m. (when the front desk had someone on duty) and Hotels.com were able to work with me to get a refund for the second night. The lady at the front desk on Saturday was not able to waive the cancellation fee, but she said her manager could decide that on Monday. I politely reminded the lady that she has to have someone she can call to make a decision on a Saturday, so she ended up calling her boss at home and the boss approved waiving the cancellation fee and giving me a refund for the seco

 

Not Recommended

Trip Type: Not Provided Review 3 of 8
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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Yes (2)
No (4)
sleaze bag

this is the biggest dump I have ever seam in my life. I didnt even spend the night there and I lost my money that I paid to reserve the room...STAY CLEAR OF THIS PLACE!!!!

 

Not Recommended

Trip Type: Family Review 4 of 8
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
2.0
Was this review helpful?
Yes (1)
No (2)
Needs Improvement

Hotel is rated "one star" - not sure where the one star vote came from as it was rather dank and dirty. Shared bathrooms were clean, thankfully, but the rooms left a lot to be desired and the radiator heat came on in the early morning hours with LOTS of noise and made the room feel like we were being incinerated! High price charged for what we were given, but it goes to the RE mantra of "location, location, location"...

 

Not Recommended

Trip Type: Not Provided Review 5 of 8
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
1.0
Room Cleanliness
3.0
Was this review helpful?
Yes (1)
No (2)
Very noisy street at night

Commercial trucks park, unload, dump things through the night.

 

Not Recommended

Trip Type: Not Provided Review 6 of 8
Overall Rating
1.0
Hotel Service
2.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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Yes (0)
No (0)
Terrible hotel.

A very small room and very expensive rate. It was a terrible exeprience. I would not use it ever again.

 

Not Recommended

Trip Type: Business Review 7 of 8
Overall Rating
1.0
Hotel Service
2.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
Was this review helpful?
Yes (0)
No (0)

Guest did not leave a comment.

 

Not Recommended

Trip Type: Business Review 8 of 8
Overall Rating
1.0
Hotel Service
3.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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No (0)
It smells...

well, the title says it all... needs cleaning...

 
 
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