The Outrigger Waikiki on the Beach

Great Hotel

I have stayed at this hotel twice and really love the location and service. You must eat at Dukes, they have the best drinks and freshest fish, must have. When you are booking your reservation make sure to ask for Reuben. He was such a joy to work with and really went above and beyond expectations to make my hotel stay the best it could possibly be. HOWEVER THERE IS ONE THING YOU MUST NOT DO!!!!! DO NOT GO TO THE SPA! It was the worst Service I have ever seen at a Spa. The Front desk was very rude and did not even greet you when we entered into the spa. They just said SIGN IN.They did not even offer a tour of the facility which is customary of all Spas. After we checked it out ourselves we could see why. The locker room has a portable steam shower, like the one you would purchase in a catalog for your home. It Had GARNIER FRUCTISE SHAMPOO In it, I was Appalled. for The money that you pay I would much rather see shampoo that cost more than $3.00. Across from that was a curtain that I pulled back and it had a huge hole in the wall exposing the pipes. Also, the spa attendant gave me plastic slippers to put on my feet that I could not wear because the plastic was cutting into my feet. Don't let the picture fool you when you got to the deck for the amazing view that is promised, it is blocked by the the huge hotel air conditioning system that gets in the way of what could be a fabulous view. I am a very busy person whom rarely takes time out for myself, and when I do go to the spa and spend that kind of money I expect relaxation and peace, neither of which I received.

Great location!

Very nice we had an ocean front room and it was beautiful. If you want peace and quite you might not like this hotel, because all the noise sometimes travels up even 14 floors up. Otherwise it was great, great location, great food and close to everything!

Guest did not leave a comment.

EXCELLENT SERVICE

this hotel has excellent service and is very detailed. Front desk was very nice, especially Rueben. Rueben is very dedicated to his work and really cares about his clients. I absolutely recommend this hotel to anyone looking for a great vacation right on the beach. The only thing that I do not recommend at this hotel and is not owned by the hotel is the Plantation Spa located on the PH level of this hotel. Again, this spa is not owned by the hotel so if you would like a spa experience go else where.

Outrigger is Great!!!

I stay here every time I am in HI. Best hotel for the price

Great place to stay if you don't need an internet connection...

Overall great experience with one notable exception: The hotel advertises "free high-speed internet". Translation: Ethernet cable at the table on one side of the room (no wireless) that gives dial-up comparable speeds when its working, and its spotty even then. We were at the hotel for 5 days - 3 of those days I could not connect at all, and the 2 days I could connect, it bumped me off every couple minutes. I did call the lobby when it didn't work and they were very friendly and sent someone up to tell me that their service was down. All this to say - if you have to have an internet connection or need to be able to VPN back to the office (as I did) - then i recommend somewhere else. Before I stayed here, i noticed 2 things that came up in reviews repeatedly, so i thought I'd address them if it could help someone who'd also wondering about them. The 2 things were: Very thin walls/noise from hall or rooms -and- slow elevator. 1. Thin walls - yes, we did notice this, but it didn't seem as bad as some of the reviewers made it. You could definitely hear hallway noise pretty well, and room-next-door noise kind of, but it wasn't enough to bother us. If you're easily annoyed by things like this, then you might take note of this, but otherwise i don't think it'll be a big deal. If you end up with a room full of partyers next door, then you may have to ask for a room switch. 2. Slow Elevator. Hmmm. No. There are 3 elevators and my wife and I on more than one occasion were surprised at how fast they are. I mean really fast. I can only assume the hotel fixed this issue, because i just can't see how anyone could call those things slow. I actually witnessed people missing the elevator because the doors open so fast and if you're not walking in - Boom - they're closed and up 15 floors in like 4 seconds. Probably the fastest elevators I've ever been on. Aside from all of that, we really enjoyed our time there. I would say that most of that enjoyment was due to location. If you

Great Location

Not only was this hotel absolutely beautiful and high class it was located right in the heart of Waikiki. Excellent staff !

Great for the money

Rooms very nice even city view, very clean and remodeled. On Beach, Dukes is great place at night local entertainment every night.

Guest did not leave a comment.

Guest did not leave a comment.

great deals based on location

Location is unbeatable, and all the restaurants w/in the hotel have the best views in Waikiki. Clean and crisp... only downfall is slow, and small, elevators.

Excellent accommodations

Stayed 3 nights last week. Ground Zero for beach and street activities. Was actually pleasantly suprised our "City view" room had a very good ocean view from our lanai. And excellent view of street and mountains. Room was clean, staff was very friendly and helpful, and made you feel like it was a vacation. On site eating choices excellent and varied. Bathroom was really small, and had a little issue w/thermostat control one night, but certainly not a deal breaker. We were very satisfied with the Outrigger.

Guest did not leave a comment.

Outstanding Hotel

We were very impressed with this hotel. The service was fantastic in the hotels and the restaurants. Would recommend to anyone and would definately stay there again.