La Quinta Inn & Suites New Orleans East - Chalmette Area

Adequate for Single Night Travelers

I chose this hotel primarily for its proximity to Interstate 10. Accessing the hotel from the interstate was a bit tricky. The hotel sits on I-10 Service Road which runs parallel to the interstate but besides an access road to the interstate. So, once you exit I-10, be sure not to continue driving straight through the traffic light by the overpass or else you will remain on the access road. Instead, in order to get to I-10 Service Road, you should immediately make a right onto Bullard Avenue and then make a left at the first traffic light. We checked into the hotel at 2 p.m. on a weekday. The two ladies of the front desk were apathetic, but efficient in the check-in process. The lobby is divided into two areas with large couches. A giant flat screen television dominates one side and is surrounded with 3 couches. The other half of the lobby has smaller couches and one desk with a computer for guests’ use. The entire lobby felt sticky and warm. We were initially assigned to a 3rd floor room. The elevator’s floor was grimy owing to the cheap sheet vinyl used as flooring. Our room was not completely cleaned e.g. no clean towels, dirty towels in the closet, and no pillow cases. The air conditioner was old and did not adequately cool the room. After inquiring into the state of the room, we were assigned to another room two doors down from the original one. This room had a new a/c unit and was clean. The air conditioners in the hotel are a mix of new and old. This translates into sporadic uncomfortable spots of heat. The bed mattresses are firm and each bed had four comfortable pillows. The bed sheets were clean and the beds nicely made. The room’s television remote had “stuck” buttons. This made navigating through the channels difficult. The hotel provides basic cable with a sprinkling of premium channels. Not all the outlets in the room functioned properly. The bedside lamps did not function at all. The bathroom’s tub was small and a bit shabby. Bare minimum toiletrie

issues

room was comfortable and affordable. issues!!! 1.front desk clerk made a discriminating comment upon my arrival, still waiting for corporate office to respond to this matter. 2. front desk personnel need extensive training on how to handle online reservations. 3. general manager behavior was offensive, irate and unprofessional. while new orleans east struggle to rebuild the general manager here is a poor representation of La Quinta.

Needs improbement

Bad smell

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