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Mercure London Gatwick Hotel, Horley,

Mercure London Gatwick Hotel

Star rating: 4.0 of 5
Povey Cross Road
Horley, RH6 0BE, GB
866-539-0036
Average Rating
3.8
Recommend
83%
29 Guest Reviews

from $71.00

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This rate first available on Friday, Dec 11

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Review Details for Mercure London Gatwick Hotel:

  • 83% Recommend
  • 3.8 Average Rating
  • 29 Guest Reviews
Hotel Service
4.1
Hotel Condition
3.6
Room Comfort
3.6
Room Cleanliness
4.1

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All Trip Types
(29 ratings)
Average Rating 3.8 of 5
Business
(2 ratings)
Average Rating 4.0 of 5
Romance
(2 ratings)
Average Rating 4.0 of 5
Family
(3 ratings)
Average Rating 4.3 of 5
With Friends
(2 ratings)
Average Rating 4.5 of 5
All Others
(20 ratings)
Average Rating 3.6 of 5

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Not Recommended

Reviewed by a hotels.com guest on September 1, 2009 Trip Type: With Friends Review 1 of 5
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
5.0
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basic

basic hotel. Light switches are wacky. Concierge was a little rude with tone about wake up call

 

Not Recommended

Reviewed by a hotels.com guest on August 30, 2009 Trip Type: Overnight Stay Review 2 of 5
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
4.0
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Not Recommended

Reviewed by Laura R from Indianapolis on August 17, 2009 Trip Type: Overnight Stay Review 3 of 5
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Terribly Inconvenient

The location was the only convenient thing about this hotel. It seemed to be rigged to make you pay for extras. The television reception was so bad that it was almost necessary to pay for the pay-per-view movie in order to watch it. The in-room internet advertised as an ammenity did not work and the only help the reception gave me was to suggest I use the business center for 3 pounds per 15 minutes. The vending machine did not work, and the only option was to spend double the price for half the size if a soda was desired. These are a few of the problems that I encountered. I was not happy with the response of the staff to these issues either.

 

Not Recommended

Reviewed by a hotels.com guest on March 10, 2009 Trip Type: Overnight Stay Review 4 of 5
Overall Rating
1.0
Hotel Service
4.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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worse hotel

The carpet are very dirty and delapilated so is the bed (room 144) This hotel should not be rated higher than 2. Food in the restaurant are not fresh,they serve us a shrimp that is not fit for human consumption. remove this hotel from your list. It damage the reputation of hotel.com in listing this as 4star.

 

Not Recommended

Reviewed by a hotels.com guest on July 7, 2008 Trip Type: Not Provided Review 5 of 5
Overall Rating
1.0
Hotel Service
3.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
3.0
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run down

run down

 
 
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