Doubletree Hotel at the Entrance to Universal Orlando

needs emprovement front desk

clean hotel.when we arrived at 630 room wasn't ready had to wait room should have been ready.

It was ok.

The hotel was nice but have stayed in better rooms the same price. I was floored when I had to pay for onsite parking ,that was a first for me. Had to pay for internet whats up with that. By the end of my stay the bargin price was no bargin. the staff was professional and plesent.

Guest did not leave a comment.

Do Not Recommend, Sorry Not This Time

I stay at hotels every week and this time sorry to say, I am not happy. Pool closed before 11pm as stated it did, security could not be found to unlock. Game room closed early as not stated. Room very hot at night, was not at temperature thermometer said. Not by far. Bathroom needed some cleaning and the towels looked dirty. Maid service was not the most plesant either. Pay to park $16.00 plus tax, who taxes valet parking????? And why pay the parking lot is right there with hotel same level and all, what a waste of money. This was a bad experience all the way around.

my stay at your hotel

When we first arrived, we checked in and headed for the pool at 4:00pm. There were no towels left and too few chairs to sit on. The pool bar was extremely slow with serving drinks as well.

Needs to be realistic....

When I found the listing on Hotels.com for this hotel I was excited, I have stayed at other DoubleTree Hotels in the past and was extremely pleased with my past stays this time however, not so. Upon checking in the clerk advised me that there is a overnight parking fee, its not enough that you are staying in their hotel and paying for the room, now to even park you car you have to pay or run the risk of parking illegaly and being towed. No other options are availible. When we booked the room we decided to reserve the king room with a couch for our son, when I checked in the room that they had for me was a king bed with no couch. When I asked about the roll away bed the clerk said it would be another $20.00 on top of the parking fee and the rate that I had already paid. The beds even though they were advertised as comfortable were not so. Lumpy and hard are two words that come to mind. The other DoubleTree Hotels that I have stayed at had extremly comfortable beds. Also advertised is in room complementry coffee while it was really good coffee they provided only 2 half and half creamers and one package with sugar and equal in it. Not nearly enough for 2 cups of coffee. My husband then went in search of other coffee in the hotel the only other place to get coffee was the Starbucks located on the ground floor of the hotel, this would have been wonderful if it had not been for the amusement park prices for a small cup of black coffee. Most hotels that I have stay in have complementry coffee in the hotel lobby, this one thinks that since they have the great name that you should have to pay extra to set foot on their property. Also advertised was wireless internet acess. This is available, but only the lobby of the hotel. Just wondering at what point does it become unrealistic for this hotel to get away with this kind of fluff charging?

Money Hungry Hotel

The hotel physically was great and very comfortable. I was charged for parking ($12 per day) and was charged for internet use in the lobby ($0.59 per minute)If you can accept all the additional charges it is a good hotel . Otherwise STAY AWAY.

Not Bad but Not Great

Ok, its the Doubletree. Very nice hotel typically. But we had a few bumps. The hotel was newly renovated but our door was not flush against the facing so you could see out into the hallway. The TV I had to turn off and turn back on to find the channels I could watch. NO TV GUIDE showing a scrolling list!!! Once I turned the tv off and then on I guess it reset and you could see a listing of the channels but not whats actually coming on!! A few noisy guests overnight, no big deal. But the clincher, about 11:00 am I'm in the shower, my wife is ironing and about the time I exit she's looking at me asking if I hear that. A faint emergency alarm asking us to evacuate. We are on the 16th Floor!!! We exit via the stairwell only to get to the bottom and there is no hotel representation asking if we're ok, step over here, have a cookie and some juice, sorry for the inconvenience....NOTHING! It was at least 30 minutes before we discovered someone pulled the alarm. Now, again you can't control all of your guests but you can control how you the Doubletree handles emergencies. Overall, if I stay there again I know what to expect and not to expect and I definitely will not be on the 16th floor.

check they are not having a convention first

The hotel itself was beautiful. Make sure you ask it a convention is going on during your stay. Our disappointment was that we couldn't sit by pool after a day at the parks because they were having a convention and the pool didn't have a seat or towel or pool spot left. These people also took over the lobby. It was very hard to find parking and they charge you $12 a day to park. From our hotel room it just looked like a sea of people at the pool. You couldn't see much of the water or any spot near the pool. They were there from 7:30 in the morning until 6:00pm. The only reason they left was because of a thunder storm. Even then only some left. They happen to be there the whole time we were there.

Rip off

I got a cab from the hotel and was told it would be 30 round trip and it ended up being 70 and the hotel could have cared less! Staff was rude and could have cared less about our problems. Also don't forget they charge 12 a night to park, not a great deal for the price!

Location Good/Room and Parking Lot not the best

It is right next to Universal, which is great but I was irritated that I had to pay 12.00 a day for parking, only to walk a quarter of a mile to and from the hotel. We didn't have a refridgerator or an icebucket in the room either. Hot tub was nice but pool was a little too small for the size of the hotel. We couldn't find any available chairs.

Beware of Parking Charges

Though the room was nice and comfortable, I was not pleased that there was a $12.00/night self parking fee, which when looking back, was difficult to find on the hotels site as well as Hotel.com's site. All expenses one will be charged Must be more boldly disclosed.

Needs improvement

Noisy next room even after midnight. I did not like the ideas that I have to pay additional fees like parking and safe box if my kids touch it.

Nice hotel

Big bug in our bathroom-staff not responsive.