Custom Hotel

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Strange hotel

My wife and I thought the hotel was quite different. There were no vending machines in the hotel. The whole hotel was painted gray in the halls and it was somewhat hard to see. We also thought it was strange to see stuffed sheep in the lobby.

Needs Improvement in maintance

The hotel was virtually impossible to find. The entrance was unmarked and off an alley. The phone did not work and, when we asked for it to be fixed, the 'engineer' told us it was fine and then took the handset with him. We had to send for towels (there was one set and the room was for two people) and for someone to fix the toilet.

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Weird.

Definitely not my favorite stay. The hallways are super creepy. Black walls and red lights. Kind of feels like you are in a Satanic Temple. The bedding however was very comfortable-some of thee best that I have slept in. Shuttle to LAX is super easy. The design is just very dark. The pool is super small too. Ralphs market right next door.

Needs improvement

Small rooms, and rude front desk staff. My wife and I decided to stay there since we where having work done on our home, and this was not the place to be. Small rooms, and a very ugly design on these rooms as well. But hey, you get what you pay for. Next time we will stay closer to home in the marina at the Marriott.

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Guest did not leave a comment.

Needs a lot Improvement

There are several needed items missing when I checked in such as shampoo, toilet paper etc. I requested in person and never received them even got a promise from counter. The bed is so low and it is not comfortable at all. The TV located on the side of your bed. It put you in a aweful position to watch. I had a bad experience with this hotel and hope they can improve them. Aaron

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Loud halls

There were pepople racing up and down the halls at 3 AM which shoudl have been expected. What really annoyed me was the calls at 645, 700 and 703 in the morning because the person that had checked me in the previous night had made a mistake. It was their mistakes and not mine. I did not need to be called at that time of the morning. I was also given a queen bed instead of the king that I had booked. The hotel has potential, but they are falling short.

Thought it would of been Better

The Custom Hotel wasn't what we expected. It had a Retro/Creepy feeling to it. It was recently renovated,but we were really upset about the comforter sheet,because there were red blood like drops on it. Then the front desk wasn't really helpful at all. It looked like a bunch kids operating it. We wouldn't come back here, and don't recommend this place to anyone. There are many great other Hotels to stay at, that are in the area close to the Airport.

Small

How did this hotel win the BusinessWeek best business hotel award is mind bogeling. The rooms are tiny, but the location is OK if you are into the marina.

No for your family

This hotel is not family friendly. It was overall clean and the staff were friendly, especially when my room flooded. We never went to the pool becuase it was more of a club than a place to relax.