Ramada Inn North Houston

Nees lots of improvement

Staff very unfriendly, nor were they professional, room service closed at 9:00 pm when info indicated that they remained open until 10:30 pm, NO INTERNET service available, Rooms looked nice, Continental Breakfast consisted of toast, limited fruit selection, and coffee.

Ughh!!

Floors stained. "Continental breakfast" consisted of the mini boxes of cereal and milk and that's it. "Fitness center" is two guestrooms without the wall between and two treadmills. Pool was not swimmable.

Everything went wrong

The first room I got did not have wireless internet available and the sencond room only had intermittent service. The coffee maker had putrid grounds and water in the resevouir, so they gave me a key to grab one from a nearby room. That one didn't work either. I also found a cockroach in the bathroom. All the good reviews I thought this place was going to be good, but it just didn't work out for me.

Guest did not leave a comment.

Guest did not leave a comment.

terrible, terrible, terrible

This was a terrible experience. I was traveling to Houston on business, and had confirmed the day before arriving that there would be internet (I understand about the hurricane problems, which was why I wanted to be sure I had internet). I was told that, yes, they do have wireless in guest rooms. Not the fact. Besides not being able to work while staying at the hotel, I had to wait for 80 minutes for a pickup at the hotel. I called the front desk and was told "15 minutes," and then 20 minutes later when I called again it was another "15 minutes." One of the drivers drove like a crazy man, cutting off traffic and actually being flipped off by a very angry driver. The "continental breakfast" they offer is not available to everyone; you must be one of the special ones to receive a voucher. All in all a huge headache and not a place I would recommend (ok, maybe to my worst enemy).

Ramada North-Houston

Room was cleaned spotless daily, wireless was not great but do-able, closer to the office better it got. Neighborhood was a little rough to say the least. Price was right for service offered.

A big disappointment

When I arrived after driving 125 miles I was an hour early and was told checkin was not until 2 p.m. which was not a problem. I waited in the lobby and when 2 p.m. came and went I finally went back to the desk inquired about the room they said they had one...I was checked into the room and when I arrived began unpacking a few things...when I noticed there were personal items still in the room. When I called the front desk no one answered after 10-12 rings so I went outside and found a maid and told her about the room..The front desk told me to come back to the desk, so I had to load up all my luggage and haul it back to the lobby where they issued me another room just 3 doors from where I started...There did not seem to be much concern about the inconvenience to me. Also, the airport shuttle did not start until 6 a.m. and I had a 6:50 flight so I was forced to spend $40. for a cab to the airport...I will never stay there again and will be very suspect if ever I were given an option to select Ramada Inn in the future...This was not a pleasant experience. I also tweeked my back when I had to drag my bags back and forth. Thank you SueD.

Leaking ceiling

I checked in Room 433 on 10/14. next day, the ceiling started dripping water while I was sleeping. I thought it was faucet, then it was from the ceiling. I called the front desk to report the water leaking issue. She told me to send a maintenance to my room. After a few minutes, the water is dripping down from side wall and crossing the room to smoke alarm. The alarm went off and water dropping down from ceiling crazily. The bed is wet. I called front desk again to get a new room. The front desk asked me to come to the lobby for the key. The rain was pouring down hard. I got soaking wet when I got in lobby. The front desk has no apology and I got mad and told them that I can't believe that they have me come all the way here to get soaking wet for the key due to the ceiling leaking water coming down in my bed. The front desk replied with "because I ask to change the room". The leaking ceiling and smoking alarm setting off in my room and that is the room I paid for. I asked for a new room and that is the punishment I got from the hotel front desk. The hotel moved me to room 441. I got the key and it worked first time. When I return the room, I can't open the door. It turned out the door lock is bad. Each time, when I return to my room and I have to report to the front desk. Then, Hotel front desk called someone to open the door for me each time. When I am ready to get some rest, the bed sheet has stains on it. they looked like blood dried out stains. I called front desk again and they send a maid to my room. She stated that it is burned by the dryer. I suspect that and refused to sleep with that bed sheet. she took the bed sheet with her and told me she is going to bring me a new sheet. 15 minutes later, a kid dropped the bed sheet to my room. And I have to make my own bed. If you DO NOT MIND sleeping in the room, water dropping down from the ceiling and tricking alarm off and sleeping in stained bed sheet and reporting to hotel front desk each time you have to get in

Poor Service

I am a 76 year old widow who arrived at the hotel late in the evening. I was given a map and a key and told to go back outside and walk around the outside of the building, past a parking lot and one wing of the motel, through several dark outside passages, with no offer of help with my luggage, or someone to escort me to my room and ensure my safe arrival. The motel is not in a very nice part of town. I could not follow the map in the dark while struggling with my luggage, and had to go back to the front desk and DEMAND an escort/guide by refusing to go alone in the dark. I was told the motel was less than 4 miles from the airport. The drive took over 20 minutes - a long 4 miles.

Not a Business freindly Hotel

No internet in the room, Down Sunday through Friday.

Location

This hotel is quite a long way from the airport, a good 15 to 20 minutes drive.

Guest did not leave a comment.

Needs Maintenance

Hotel did not have hot water for the first 36 hours of my stay. When told of the issue, hotel staff said-"We're working on it." 36 hours later, I had hot water. Tried to order room service my first night and was told they had fired their room service person and although the signs stated that the restaurant was open until 10:00 p.m. they stopped serving food anywhere on the property at 7:00 p.m. The pool was closed for the last 3 days of my stay "for maintenance." However, I never saw anyone ever go to the pool. The door to the room had a crack under the seal the size of the Grand Canyon and the carpet was water staind from the rain that entered because of the crack. There are better, newer hotels in the area that I will stay at next time. If Hotels.com rated this place 3 stars, I would hate to see a 1 star.